9.7
SpotScore
Zoho Desk Reviews in September 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
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Spotsaas Editor’s POV
Zoho Desk handles multi-channel support (email, chat, phone, social) with ticket automation and a self-service portal. The smart ticketing system reduces manual sorting, and built-in analytics show response times, resolution rates, and agent performance. Customization is available for workflows and ticket fields, though setup requires technical input or ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 1751-1760 out of 4147
KG
Kiefer G
01/18/22
"Great Service Desk!"
What do you like best about Zoho Desk? Zoho's knowledge base is an intuitive way to archive important documents and articles for later access. What do you dislike about Zoho Desk?
AU
Anonymous User
01/17/22
"ASAP is great for Knowledge Base and Ticket submission within our web app"
What do you like best about Zoho Desk? We are happy using the ASAP feature, because we can customize it and it is easy to set up on our web application pages. Access to a knowledge base and an easy to use ticketing system for our users. Can also set up different departments which makes it easy to keep KB separate between users.
RD
Roberto D
01/17/22
"Portale di assistenza veramente funzionale"
What do you like best about Zoho Desk? la semplicità del portale. Aiuta tantissimo tenere traccia di tutte le attività What do you dislike about Zoho Desk?
LH
Lunkhopao H
01/14/22
"ukeximpvtltd"
What do you like best about Zoho Desk? Blockchain Technology and Cryptocurrency What do you dislike about Zoho Desk?
AU
Anonymous User
01/13/22
"Easy means to perform Customer Support"
What do you like best about Zoho Desk? Simple User Interface, Easy and Self-explanatory Functions, and reduced navigations. Ticket Management. What do you dislike about Zoho Desk?
BO
Brian O
01/13/22
"Happy To tell the world"
What do you like best about Zoho Desk? Very user-friendly interface, you don't need to be an expert to know how to use it. What do you dislike about Zoho Desk?
AG
Arjun G
01/13/22
"Loads of features are there on Zoho desk."
What do you like best about Zoho Desk? Telephony integration with exotel & others. What do you dislike about Zoho Desk?
DA
Daniel A
01/13/22
"Recién ahora empezaré con zoho desk. Recientemente estuve probando zoho CRM"
What do you like best about Zoho Desk? Con en poco tiempo que lo he ocupado noté supera ámpliamente al CRM que utilizamos actualmente en la empresa. Una vez terminado el periodo de prueba es posible que lo migremos
AA
Aarti A
01/13/22
"Review for Zoho Desk"
What do you like best about Zoho Desk? Zoho Desk has one of the simplest dashboard interfaces amongst all the help desk applications, so one can easily find their tickets and agents. The SLA management is also great in this software.
AU
Anonymous User
01/13/22
"Good Option for Small Operations"
What do you like best about Zoho Desk? App + web access is very convenient. Scalability is a plus. What do you dislike about Zoho Desk?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].