9.7
SpotScore
Zoho Desk Reviews in September 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
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Spotsaas Editor’s POV
Zoho Desk handles multi-channel support (email, chat, phone, social) with ticket automation and a self-service portal. The smart ticketing system reduces manual sorting, and built-in analytics show response times, resolution rates, and agent performance. Customization is available for workflows and ticket fields, though setup requires technical input or ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 1741-1750 out of 4147
KG
Kevin G
01/24/22
"A great all in one support desk"
What do you like best about Zoho Desk? The thing we like best about zoho desk is that as a zoho one user, we are able to integrate it with our other zoho apps and use it as an all in one type support desk
MS
Mislav S
01/24/22
"Zoho Desk, a very user friendly Help Desk SaaS"
What do you like best about Zoho Desk? Zoho Desk can be used to improve various processes which require to be digitalized within the company. We used it to digitalize our inbound invoices process and connect different departments involved in the process.
MS
Mislav S
01/24/22
"Zoho Desk, a very user friendly Help Desk SaaS"
What do you like best about Zoho Desk? Zoho Desk can be used to improve various processes which require to be digitalized within the company. We used it to digitalize our inbound invoices process and connect different departments involved in the process.
SN
Sky N
01/24/22
"Zoho Desk's features has been exactly what my organization needs."
What do you like best about Zoho Desk? I enjoyed the various ticket views, especially the priority view. What do you dislike about Zoho Desk?
AU
Anonymous User
01/21/22
"Does everything we need"
What do you like best about Zoho Desk? Easy to navigate and configure basic features while still offering lots of advanced features What do you dislike about Zoho Desk?
AL
Agne L
01/21/22
"Very user friendly piece of software"
What do you like best about Zoho Desk? Zoho is neat, user-friendly, and easy to pick up. I love that it can be optimized to user's requirements and show only what is important to the user in the reporting section.
RA
Reece A
01/20/22
"Still in testing Phase"
What do you like best about Zoho Desk? Thes best thing about Zoho Desk is its ability to add Departments and control them through Agents. Not add enough time to test other tools. Similar to other competitors
AU
Anonymous User
01/20/22
"Lots of Functionality and Value"
What do you like best about Zoho Desk? The interface has a clean uncomplicated layout and makes it easy to tackle tickets and address user issues. What do you dislike about Zoho Desk?
AU
Anonymous User
01/18/22
"Buon gestionale , anche da usare singolarmente come libero professionista e gestire le email"
What do you like best about Zoho Desk? Grafica semplice e intuitiva, comodità di utilizzo, adatto anche a utilizzo da parte di un libero professionista che desidera gestire le email in modo ordinato ed efficace.
VC
Vera C
01/18/22
"Simple, Clean and Efficient"
What do you like best about Zoho Desk? It has a clean layout providing a good UX. All basic functionalities are available for day-to-day work. Easily customizable for your business.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].