9.7
SpotScore
Zoho Desk Reviews in September 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
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Spotsaas Editor’s POV
Zoho Desk handles multi-channel support (email, chat, phone, social) with ticket automation and a self-service portal. The smart ticketing system reduces manual sorting, and built-in analytics show response times, resolution rates, and agent performance. Customization is available for workflows and ticket fields, though setup requires technical input or ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 1731-1740 out of 4147
AU
Anonymous User
01/26/22
"Highly Customizable/ Flexible Service Desk Platform"
What do you like best about Zoho Desk? I very much appreciate the fact that the service department reporting structure could be set correctly with the feature to set the escalation process.
DT
David T
01/26/22
"Zoho Desk - so easy to configure, low cost no code"
What do you like best about Zoho Desk? The way anyone can create the structure they want for tickets, workflow, business rules and knowledge articles What do you dislike about Zoho Desk?
GB
Gabriel B
01/26/22
"Excellent product, lots of features, great pricing!"
What do you like best about Zoho Desk? The pricing is great and competitive compared to others offering similar products and services. I also like the amount of customization offered that can be tailored to your specific company's needs.
AD
Arun D
01/26/22
"Email routing issue"
What do you like best about Zoho Desk? Auto Ticket open function. Notification create for the user. What do you dislike about Zoho Desk?
DT
David T
01/26/22
"Zoho Desk - so easy to configure, low cost no code"
What do you like best about Zoho Desk? The way anyone can create the structure they want for tickets, workflow, business rules and knowledge articles What do you dislike about Zoho Desk?
AU
Anonymous User
01/26/22
"Zoho Desk: un vero partner aziendale"
What do you like best about Zoho Desk? Quando si comprende la logica di funzionamento diventa molto facile da utilizzare e da impostare. Stiamo integrando anche la parte voce in modo da utilizzare tutte le potenzialità di questo software.
AU
Anonymous User
01/26/22
"The most valuable tool to automate our business"
What do you like best about Zoho Desk? Zoho Desk is effortless to start, and it allows us a perfect integration with every system we already have. What do you dislike about Zoho Desk?
AU
Anonymous User
01/26/22
"Highly Customizable/ Flexible Service Desk Platform"
What do you like best about Zoho Desk? I very much appreciate the fact that the service department reporting structure could be set correctly with the feature to set the escalation process.
RI
Rokia I
01/25/22
"Zoho Desk Review"
What do you like best about Zoho Desk? Integration with Intercom and Facebook tickets What do you dislike about Zoho Desk?
RI
Rokia I
01/25/22
"Zoho Desk Review"
What do you like best about Zoho Desk? Integration with Intercom and Facebook tickets What do you dislike about Zoho Desk?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].