9.7
SpotScore
Zoho Desk Reviews in September 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
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Spotsaas Editor’s POV
Zoho Desk handles multi-channel support (email, chat, phone, social) with ticket automation and a self-service portal. The smart ticketing system reduces manual sorting, and built-in analytics show response times, resolution rates, and agent performance. Customization is available for workflows and ticket fields, though setup requires technical input or ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 1721-1730 out of 4147
JB
Jamie B
01/28/22
"Sweet software suite"
What do you like best about Zoho Desk? the knowledge base is most helpful as well as the zoho one integration What do you dislike about Zoho Desk?
JB
Jamie B
01/28/22
"Sweet software suite"
What do you like best about Zoho Desk? the knowledge base is most helpful as well as the zoho one integration What do you dislike about Zoho Desk?
AU
Anonymous User
01/28/22
"Awesome Platform and Multiple SaaS based services!"
What do you like best about Zoho Desk? Cloud-based, clean interface, concise and intuitive! What do you dislike about Zoho Desk?
SA
SACHU AUGUSTINE G
01/28/22
"GREAT SITE EVER SEEN"
What do you like best about Zoho Desk? Its ticketing system is the best. Everything helpful
MK
ManMohan K
01/28/22
"Very good product, excellent features, best price"
What do you like best about Zoho Desk? I like customization to use agent and time tracking, which fill company needs What do you dislike about Zoho Desk?
AU
Anonymous User
01/28/22
"Awesome Platform and Multiple SaaS based services!"
What do you like best about Zoho Desk? Cloud-based, clean interface, concise and intuitive! What do you dislike about Zoho Desk?
SA
SACHU AUGUSTINE G
01/28/22
"GREAT SITE EVER SEEN"
What do you like best about Zoho Desk? Its ticketing system is the best. Everything helpful
KS
Karthekeyan S
01/27/22
"Nice sales support and good product"
What do you like best about Zoho Desk? Integration with telephony app 3CX which one of their prime competitor do not have. Excellent sales support
AU
Anonymous User
01/26/22
"Zoho Desk: un vero partner aziendale"
What do you like best about Zoho Desk? Quando si comprende la logica di funzionamento diventa molto facile da utilizzare e da impostare. Stiamo integrando anche la parte voce in modo da utilizzare tutte le potenzialità di questo software.
AU
Anonymous User
01/26/22
"The most valuable tool to automate our business"
What do you like best about Zoho Desk? Zoho Desk is effortless to start, and it allows us a perfect integration with every system we already have. What do you dislike about Zoho Desk?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].