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9.7

Spot Score

Zoho Desk - Help Desk Software

Zoho Desk Reviews in June 2025: User Ratings, Pros & Cons

Efficient support for all your business needs.

4.4

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Starts from $7/user/month when yearly

Zoho Desk Reviews & Ratings

4.4

Very Good

Based on 3462 ratings & 4147 reviews

Rating Distribution

Excellent

(2628)

Very Good

(1272)

Good

(213)

Poor

(15)

Terible

(19)

Expert's Review

Zoho Desk is a highly efficient help desk solution that streamlines customer support with its AI-driven automation, multi-channel capabilities, and seamless integrations. I find its smart ticketing system and self-service portal particularly valuable in improving efficiency and reducing agent workload. The platform’s advanced analytics provide actionable insights ...Read more

Zoho Desk pros and cons

  • Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.

  • Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.

  • Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.

  • Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.

  • Although mobile support is available, certain functionalities may be more limited compared to the desktop version.

  • Configuring advanced features and integrations may require time and technical knowledge.

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Showing 1721-1730 out of 4147

SA

SACHU AUGUSTINE G

01/28/22

5 out of 5

"GREAT SITE EVER SEEN"

What do you like best about Zoho Desk? Its ticketing system is the best. Everything helpful

JB

Jamie B

01/28/22

5 out of 5

"Sweet software suite"

What do you like best about Zoho Desk? the knowledge base is most helpful as well as the zoho one integration What do you dislike about Zoho Desk?

AU

Anonymous User

01/28/22

5 out of 5

"Awesome Platform and Multiple SaaS based services!"

What do you like best about Zoho Desk? Cloud-based, clean interface, concise and intuitive! What do you dislike about Zoho Desk?

SA

SACHU AUGUSTINE G

01/28/22

5 out of 5

"GREAT SITE EVER SEEN"

What do you like best about Zoho Desk? Its ticketing system is the best. Everything helpful

AU

Anonymous User

01/28/22

5 out of 5

"Awesome Platform and Multiple SaaS based services!"

What do you like best about Zoho Desk? Cloud-based, clean interface, concise and intuitive! What do you dislike about Zoho Desk?

JB

Jamie B

01/28/22

5 out of 5

"Sweet software suite"

What do you like best about Zoho Desk? the knowledge base is most helpful as well as the zoho one integration What do you dislike about Zoho Desk?

MK

ManMohan K

01/28/22

3.5 out of 5

"Very good product, excellent features, best price"

What do you like best about Zoho Desk? I like customization to use agent and time tracking, which fill company needs What do you dislike about Zoho Desk?

KS

Karthekeyan S

01/27/22

4.5 out of 5

"Nice sales support and good product"

What do you like best about Zoho Desk? Integration with telephony app 3CX which one of their prime competitor do not have. Excellent sales support

AU

Anonymous User

01/26/22

5 out of 5

"Zoho Desk: un vero partner aziendale"

What do you like best about Zoho Desk? Quando si comprende la logica di funzionamento diventa molto facile da utilizzare e da impostare. Stiamo integrando anche la parte voce in modo da utilizzare tutte le potenzialità di questo software.

AU

Anonymous User

01/26/22

5 out of 5

"The most valuable tool to automate our business"

What do you like best about Zoho Desk? Zoho Desk is effortless to start, and it allows us a perfect integration with every system we already have. What do you dislike about Zoho Desk?

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].