9.7
Spot Score
Efficient support for all your business needs.
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Starts from $7/user/month when yearly
Zoho Desk is a highly efficient help desk solution that streamlines customer support with its AI-driven automation, multi-channel capabilities, and seamless integrations. I find its smart ticketing system and self-service portal particularly valuable in improving efficiency and reducing agent workload. The platform’s advanced analytics provide actionable insights ...Read more
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 1701-1710 out of 4147
AU
Anonymous User
02/08/22
"User friendly"
What do you like best about Zoho Desk? I can easily configure the channels and the automation. I can send data to Zoho CRM and keep the customer information in one place!
AU
Anonymous User
02/08/22
"Good Incident Management System"
What do you like best about Zoho Desk? Includes all the core functionalities for an incident management system What do you dislike about Zoho Desk?
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Thangathtamilazhagie (Abila) V
02/08/22
"Simple, Easy, Convenient!"
What do you like best about Zoho Desk? Easy to set up the desk for servicing and integration with email forwarding. We were able to easy integrate the chat support to our customers as well. Still setting up the Knowledge part.
AU
Anonymous User
02/08/22
"A powerful tool for desk"
What do you like best about Zoho Desk? the fact that the tool is very simple. We work with our support team in order to improve the design What do you dislike about Zoho Desk?
DT
Devvrat T
02/07/22
"Zoho Desk"
What do you like best about Zoho Desk? Zoho desk is simple to use and makes it easy to manage customer complaints What do you dislike about Zoho Desk?
AU
Anonymous User
02/07/22
"Good product with lots of features"
What do you like best about Zoho Desk? The integration and product suite of Zoho is one of the best for an end to end Customer Relationship Management. This offers uniform experience for a customer across all platforms.
AU
Anonymous User
02/07/22
"manage our ticketing system effectively."
What do you like best about Zoho Desk? The customization and integration are helping much What do you dislike about Zoho Desk?
NR
Nithin R
02/05/22
"One stop solution for all ticketing"
What do you like best about Zoho Desk? We have been using this fantastic tool for five years now, and it has been simply amazing. The UI and the overall ticketing performance are out of the world. A complete solution to us
AU
Anonymous User
02/04/22
"Awosome"
What do you like best about Zoho Desk? User friendly and easy to manage. I'm still trying to figure out all the features that can help me in my goal. What do you dislike about Zoho Desk?
AU
Anonymous User
02/03/22
"This is a great resource. Event the free version met a lot of our needs."
What do you like best about Zoho Desk? Easy to use and very intuitive layout What do you dislike about Zoho Desk?
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
