9.7
SpotScore
Zoho Desk Reviews in September 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
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Spotsaas Editor’s POV
Zoho Desk handles multi-channel support (email, chat, phone, social) with ticket automation and a self-service portal. The smart ticketing system reduces manual sorting, and built-in analytics show response times, resolution rates, and agent performance. Customization is available for workflows and ticket fields, though setup requires technical input or ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 1701-1710 out of 4147
SH
Salisu H
02/08/22
"Zoho Desk is the best for every day customer ticket management"
What do you like best about Zoho Desk? The fact that you can run your support on the go with the mobile application. What do you dislike about Zoho Desk?
AU
Anonymous User
02/08/22
"Great SAAS services and affordable cost, highly recommended."
What do you like best about Zoho Desk? They have all the features we need for our daily work and marketing and the cost is the lowest in the market. Their support is responsible and quick. Their products are ever-growing and keep getting better and better.
AS
Ariel S
02/08/22
"Review Zoho Desk"
What do you like best about Zoho Desk? Facilities to work, and the interface is so easy What do you dislike about Zoho Desk?
AU
Anonymous User
02/08/22
"A powerful tool for desk"
What do you like best about Zoho Desk? the fact that the tool is very simple. We work with our support team in order to improve the design What do you dislike about Zoho Desk?
DT
Devvrat T
02/07/22
"Zoho Desk"
What do you like best about Zoho Desk? Zoho desk is simple to use and makes it easy to manage customer complaints What do you dislike about Zoho Desk?
AU
Anonymous User
02/07/22
"manage our ticketing system effectively."
What do you like best about Zoho Desk? The customization and integration are helping much What do you dislike about Zoho Desk?
AU
Anonymous User
02/07/22
"Good product with lots of features"
What do you like best about Zoho Desk? The integration and product suite of Zoho is one of the best for an end to end Customer Relationship Management. This offers uniform experience for a customer across all platforms.
NR
Nithin R
02/05/22
"One stop solution for all ticketing"
What do you like best about Zoho Desk? We have been using this fantastic tool for five years now, and it has been simply amazing. The UI and the overall ticketing performance are out of the world. A complete solution to us
AU
Anonymous User
02/04/22
"Awosome"
What do you like best about Zoho Desk? User friendly and easy to manage. I'm still trying to figure out all the features that can help me in my goal. What do you dislike about Zoho Desk?
AU
Anonymous User
02/03/22
"This is a great resource. Event the free version met a lot of our needs."
What do you like best about Zoho Desk? Easy to use and very intuitive layout What do you dislike about Zoho Desk?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].