9.7
SpotScore
Zoho Desk Reviews in September 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
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Spotsaas Editor’s POV
Zoho Desk handles multi-channel support (email, chat, phone, social) with ticket automation and a self-service portal. The smart ticketing system reduces manual sorting, and built-in analytics show response times, resolution rates, and agent performance. Customization is available for workflows and ticket fields, though setup requires technical input or ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 1691-1700 out of 4147
AU
Anonymous User
02/10/22
"Great support desk software"
What do you like best about Zoho Desk? Simple to set up, easy to use and cost effective What do you dislike about Zoho Desk?
AU
Anonymous User
02/10/22
"It is developen to be an strategic companion software for QA, Customer Service and Support"
What do you like best about Zoho Desk? The clean lean interface on the agents portal What do you dislike about Zoho Desk?
BM
Barreira M
02/09/22
"Easy deployment"
What do you like best about Zoho Desk? The good thing about Zoho desk is the easy way to deploy and use. The customization and automation about the incoming tickets is very useful in order to dispatch the ticket to the good agent.
AU
Anonymous User
02/09/22
"Zoho Desk for B2B operation"
What do you like best about Zoho Desk? I loved how customizable Zoho is. From triggers and automation to customizing views and dashboards, it's all very intuitive and simple to follow.
GR
Gary R
02/09/22
"Love it!"
What do you like best about Zoho Desk? The usability for us has been great! We just love how user friendly it is and how easy it is for us to navigate through the portal
MY
Michael Y
02/09/22
"Zoho desk is very easy to use!"
What do you like best about Zoho Desk? Very easy to use Zoho Desk. Need very min guidance. What do you dislike about Zoho Desk?
AU
Anonymous User
02/09/22
"Zoho Desk for Twilio calls"
What do you like best about Zoho Desk? Design is created with suitable UI/UX parameters. What do you dislike about Zoho Desk?
AU
Anonymous User
02/08/22
"User friendly"
What do you like best about Zoho Desk? I can easily configure the channels and the automation. I can send data to Zoho CRM and keep the customer information in one place!
T(
Thangathtamilazhagie (Abila) V
02/08/22
"Simple, Easy, Convenient!"
What do you like best about Zoho Desk? Easy to set up the desk for servicing and integration with email forwarding. We were able to easy integrate the chat support to our customers as well. Still setting up the Knowledge part.
AU
Anonymous User
02/08/22
"Good Incident Management System"
What do you like best about Zoho Desk? Includes all the core functionalities for an incident management system What do you dislike about Zoho Desk?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].