9.7
SpotScore
Zoho Desk Reviews in September 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
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Spotsaas Editor’s POV
Zoho Desk handles multi-channel support (email, chat, phone, social) with ticket automation and a self-service portal. The smart ticketing system reduces manual sorting, and built-in analytics show response times, resolution rates, and agent performance. Customization is available for workflows and ticket fields, though setup requires technical input or ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 1681-1690 out of 4147
AU
Anonymous User
02/14/22
"Good Experience during trial"
What do you like best about Zoho Desk? Support customers around the country in their native language, even when we don't have a 24/7 support team. What do you dislike about Zoho Desk?
AU
Anonymous User
02/14/22
"ZOHO DESK Review"
What do you like best about Zoho Desk? Although this is similar to the competition, a few functions still stand out, a timeline can displayed that shows all of a customer's past tickets. Depending on the issue, Zoho Desk can also explicitly request approvals. Furthermore, tickets can be list as a table view. As Zoho Desk opens a chat as soon as several customer service agents are working on a ticket. Overall a professional system with many possibilities, depending on the chosen model.
AU
Anonymous User
02/14/22
"Great cloud based case management system"
What do you like best about Zoho Desk? Very easy to setup and has some great features out of the box. Great bit of software as companies first case management solution. Selection of fields selections is great and has the majority of field types you could need.
AU
Anonymous User
02/14/22
"Zoho Desk review"
What do you like best about Zoho Desk? Pricing is good. Even Standard edition has a lot of functions, and it allows me to customize the customer portal. What do you dislike about Zoho Desk?
FB
Felipe B
02/13/22
"Great customer support platform"
What do you like best about Zoho Desk? Zoho Desk is very easy to set up and is a great platform to give great customer service. Would definitely recommend to anyone looking to implement any tool to improve customer service
ST
Seng T
02/13/22
"Amazing support platform"
What do you like best about Zoho Desk? The platform interface is very intuitive. And I love how it is able to integrate with almost any apps available out there in the market
DK
Dhinesh K
02/13/22
"Effective tool"
What do you like best about Zoho Desk? Ticket and Status of each to address via single email. Unlike other portal users are prompted with multiple portals and logins. Good and fit for our solution.
AU
Anonymous User
02/11/22
"Excellent software, friendly API, lots of features"
What do you like best about Zoho Desk? I am testing sync data from CCH to ZOHO, so I like Zoho API most. What do you dislike about Zoho Desk?
MS
Micah S
02/11/22
"Ease of Use"
What do you like best about Zoho Desk? The mobile app is very easy to use and makes the agents communicate easily in the system. What do you dislike about Zoho Desk?
AU
Anonymous User
02/10/22
"Great product"
What do you like best about Zoho Desk? The multi-department ticketing helped us get our group of companies supported more efficiently. We can also track user experience across these departments with agent performance management
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].