9.7
SpotScore
Zoho Desk Reviews in August 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
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Spotsaas Editor’s POV
Zoho Desk handles multi-channel support (email, chat, phone, social) with ticket automation and a self-service portal. The smart ticketing system reduces manual sorting, and built-in analytics show response times, resolution rates, and agent performance. Customization is available for workflows and ticket fields, though setup requires technical input or ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 151-160 out of 4147
GB
Gajanan B
10/25/23
"Best Help Desk app"
What do you like best about Zoho Desk? The best part is that, zoho desk has a customized product so user can customised their requirements easaly & support team is the best.
RK
Richard K
10/25/23
"Great features"
What do you like best about Zoho Desk? Highly configurable- would recommend hghly What do you dislike about Zoho Desk?
JC
Jeff C
10/25/23
"Still in the testing phase but it looks promising"
What do you like best about Zoho Desk? It appears to be feature-rich, even at the more affordable levels. Automation seems robust, and I was able to quickly set an auto-assignment to all emails sent to us. This would have been a deal breaker but now it's looking really promising.
AU
Anonymous User
10/24/23
"Good for what it is"
What do you like best about Zoho Desk? I like that it can be as basic as you'd like it to be and that many of the settings can be personalized to best fit organizational needs. Once you get the hang of it, it is easy-to-use and works well for our needs.
AG
Allan G
10/24/23
"Evaluation has gone well and we will be switching when our current contract expires."
What do you like best about Zoho Desk? No 1... the cost. The switch will save us significantly against our current provider. The functionality is equivalent with some nice additional features that will really help my team.
MC
Michelle C
10/24/23
"Genius Work of Art in a Modern World"
What do you like best about Zoho Desk? Amazing one stop shop for all CS needs, one tool where you can look at everything and not missed anything What do you dislike about Zoho Desk?
BF
Bernard F
10/23/23
"Helpful!"
What do you like best about Zoho Desk? User friendly interface, affordable price, the Blueprint feature which is a must for a business like ours which rely on a flawless execution of our processes.
TM
Tatsat M
10/23/23
"Good Product"
What do you like best about Zoho Desk? Ease of use. Decent customer Support over chat. What do you dislike about Zoho Desk?
AU
Anonymous User
10/23/23
"User friendly software with tons of features"
What do you like best about Zoho Desk? This software provides me with lots of feature for my small business. it allows me to track all enquiries and no longer misses out on business opportunities.
WS
Warren S
10/23/23
"Zoho Desk - Outstanding Product - excellent Value for Money"
What do you like best about Zoho Desk? How configurable it is? It is easy to setup workflows to suite your business needs. I do not thing there is another product around that provides such powerful features as such an affordable price point.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].