9.7
SpotScore
Zoho Desk Reviews in September 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
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Spotsaas Editor’s POV
Zoho Desk handles multi-channel support (email, chat, phone, social) with ticket automation and a self-service portal. The smart ticketing system reduces manual sorting, and built-in analytics show response times, resolution rates, and agent performance. Customization is available for workflows and ticket fields, though setup requires technical input or ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 1671-1680 out of 4147
AU
Anonymous User
02/19/22
"Excelente"
What do you like best about Zoho Desk? La manera de administrar los tickets, muy bien What do you dislike about Zoho Desk?
TR
Thiyagarajan r
02/18/22
"So far it's great"
What do you like best about Zoho Desk? So far, I am impressed. A beautiful dashboard and customizable reports significantly differ from other products I used. I am a visual man, and I need a great visualized report.
AU
Anonymous User
02/18/22
"Zoho evaluation for small IT business"
What do you like best about Zoho Desk? Large feature set Good price points for plans
AU
Anonymous User
02/17/22
"Great experience so far"
What do you like best about Zoho Desk? Zoho Desk is very easy to use compared to other offerings. The UI is simple to navigate and it does not take a huge amount of time to locate settings required.
AU
Anonymous User
02/16/22
"Best Platform for the Support Easy to manage all queries"
What do you like best about Zoho Desk? all the things help me to manage my customer queries and problems. good job What do you dislike about Zoho Desk?
AU
Anonymous User
02/16/22
"easy and clean"
What do you like best about Zoho Desk? simple to use and intuitive which helped our team quickly evaluate. What do you dislike about Zoho Desk?
AU
Anonymous User
02/15/22
"Zoho Desk- Great for Multi Division Companies"
What do you like best about Zoho Desk? Multi Department/Multi Division Capabilities What do you dislike about Zoho Desk?
AU
Anonymous User
02/15/22
"Zoho Desk is user friendly and powerful."
What do you like best about Zoho Desk? I liked creating a reporting dashboard with zoho analytics the most. What do you dislike about Zoho Desk?
DB
Diego B
02/15/22
"Its Nice"
What do you like best about Zoho Desk? ZohoDesk is perfect for my group of service What do you dislike about Zoho Desk?
AJ
Alan J
02/14/22
"Great Product to run your helpdesk"
What do you like best about Zoho Desk? Very straightforward desktop application even better APP for your smartphone What do you dislike about Zoho Desk?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].