9.7
SpotScore
Zoho Desk Reviews in September 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
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Spotsaas Editor’s POV
Zoho Desk handles multi-channel support (email, chat, phone, social) with ticket automation and a self-service portal. The smart ticketing system reduces manual sorting, and built-in analytics show response times, resolution rates, and agent performance. Customization is available for workflows and ticket fields, though setup requires technical input or ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 1661-1670 out of 4147
AU
Anonymous User
02/22/22
"So far, this seems to be a very good tool"
What do you like best about Zoho Desk? I like that we can send an email to open tickets What do you dislike about Zoho Desk?
RB
Royston B
02/22/22
"best in the market"
What do you like best about Zoho Desk? i love the workdflows, automation, the modules everything about it What do you dislike about Zoho Desk?
FA
Faisal A
02/21/22
"Sales Manager"
What do you like best about Zoho Desk? User Friendly and helps to maintain our client credibility. What do you dislike about Zoho Desk?
GM
Greg M
02/21/22
"Great cloud based ticketing solution for any business!"
What do you like best about Zoho Desk? Customization and versatility allows both small business and enterprises to create a solution that will work for their needs. What do you dislike about Zoho Desk?
BG
Bruna G
02/21/22
"Exploring Zoho Desk and very happy so far"
What do you like best about Zoho Desk? Great UI and features, very intuitive, love the Knowledge Base and how easy it is to publish articles. Having the opportunity to give clients access to their tickets adds efficiency and transparency.
AU
Anonymous User
02/21/22
"Customer ticket system evaluation: easy and comfortable"
What do you like best about Zoho Desk? Easy and intuitive setup and handling; very modern layout lots of intelligent functions What do you dislike about Zoho Desk?
AU
Anonymous User
02/21/22
"great product!"
What do you like best about Zoho Desk? easy setup, didn't take long to get going What do you dislike about Zoho Desk?
AU
Anonymous User
02/21/22
"Testing Zoho Desk for future implementation - it is winning us over!"
What do you like best about Zoho Desk? We are enjoying the functionality, usability, and potential for future integrations with other Zoho products. We are also happy with the range of service providers in our area.
AU
Anonymous User
02/20/22
"ZOHO es de fácil uso"
What do you like best about Zoho Desk? Es de muy facil uso por lo que me agradaría poder utilizarlo What do you dislike about Zoho Desk?
KH
Keyon H
02/19/22
"Awesome services, support, and products! Zoho allows me to manage my whole entire business."
What do you like best about Zoho Desk? Fantastic services, support, and products! Zoho allows me to manage my whole business pretty much. What do you dislike about Zoho Desk?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].