9.7
SpotScore
Zoho Desk Reviews in August 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
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Spotsaas Editor’s POV
Zoho Desk handles multi-channel support (email, chat, phone, social) with ticket automation and a self-service portal. The smart ticketing system reduces manual sorting, and built-in analytics show response times, resolution rates, and agent performance. Customization is available for workflows and ticket fields, though setup requires technical input or ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 1651-1660 out of 4147
MF
Monica F
02/25/22
"One of Zoho's Best Products"
What do you like best about Zoho Desk? I probably use Zoho in a more non-traditional way because of the needs of our business. But I love how I am able to create tickets to track progress on my follow up with customers. I enjoy being able to set dates and priority levels. It's taken a weight off of my shoulders because I am better able to stay on top of my action items.
PM
phadima m
02/25/22
"I like the fact that Zoho Desk is easy to use. It also didnt require any expertize to setup."
What do you like best about Zoho Desk? It can be accessed from any device and the fact that its cloud based means we respond to clients almost immediately. What do you dislike about Zoho Desk?
AU
Anonymous User
02/25/22
"Easy to setup and use"
What do you like best about Zoho Desk? It has a simple, straightforward setup. The support team is always available to help us out when we need them, and they are very prompt. I'll be upgrading soon to the enterprise version
RS
Rodrigo S
02/24/22
"Ferramenta incrível"
What do you like best about Zoho Desk? Rapida e completa, gosto demais do produto Implantado em meus clientes com sucesso e satisfação What do you dislike about Zoho Desk?
AU
Anonymous User
02/24/22
"User friendly yet powerful tool"
What do you like best about Zoho Desk? it`s web-based and has been pre-configured. it`s ready to be use the moment you have it. What do you dislike about Zoho Desk?
LW
Lewis W
02/24/22
"Amazing and Simple"
What do you like best about Zoho Desk? Super simple to use and the interface is really easy to get used to, keeping workflow easy What do you dislike about Zoho Desk?
AU
Anonymous User
02/24/22
"not bad choice"
What do you like best about Zoho Desk? It provides rich functions to fit my expectation. What do you dislike about Zoho Desk?
AU
Anonymous User
02/23/22
"Robust HelpDesk Solution"
What do you like best about Zoho Desk? The free trial was a deciding factor because we had the chance to really know what we were going to get What do you dislike about Zoho Desk?
AU
Anonymous User
02/23/22
"zoho desk review"
What do you like best about Zoho Desk? personalization and third party app integration What do you dislike about Zoho Desk?
AU
Anonymous User
02/23/22
"Very good!"
What do you like best about Zoho Desk? Our Company try Zoho Desk. In this moment we are very happy. What do you dislike about Zoho Desk?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].