9.7
SpotScore
Zoho Desk Reviews in August 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
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Spotsaas Editor’s POV
Zoho Desk handles multi-channel support (email, chat, phone, social) with ticket automation and a self-service portal. The smart ticketing system reduces manual sorting, and built-in analytics show response times, resolution rates, and agent performance. Customization is available for workflows and ticket fields, though setup requires technical input or ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 1641-1650 out of 4147
AU
Anonymous User
03/01/22
"Flexible and feature rich"
What do you like best about Zoho Desk? Zoho Desk offers the features we need with the flexibility to customise to fit our workflow. Customer support has been super responsive and their technicians really know their product.
DB
David B
03/01/22
"Zoho Desk"
What do you like best about Zoho Desk? Easy to configure and lots of options to chose from. What do you dislike about Zoho Desk?
AU
Anonymous User
02/28/22
"User friendly"
What do you like best about Zoho Desk? Very easy to use web interface and menu' What do you dislike about Zoho Desk?
JL
Jörg L
02/28/22
"Perfect solution for our service desk"
What do you like best about Zoho Desk? usability range of functions
JW
Josh W
02/28/22
"Great ticketing system."
What do you like best about Zoho Desk? I enjoy how easy the ticketing dashboard is to use. What do you dislike about Zoho Desk?
MH
Mauricio H
02/28/22
"Works like a charm"
What do you like best about Zoho Desk? I was testing the option of tickets and KB and for now, i love the way of work with tickets. What do you dislike about Zoho Desk?
AU
Anonymous User
02/25/22
"Everything you need"
What do you like best about Zoho Desk? The response functions, you see the whole response (including footer) when answering on a ticket. What do you dislike about Zoho Desk?
AU
Anonymous User
02/25/22
"Good affordable product"
What do you like best about Zoho Desk? Amount of features and the ability to integrate with our website What do you dislike about Zoho Desk?
AU
Anonymous User
02/25/22
"Good Start"
What do you like best about Zoho Desk? The philosophy of the platform, one bucket, and users can pick tickets at their self What do you dislike about Zoho Desk?
CB
Clifford B
02/25/22
"Good base product, integrations can be problematic."
What do you like best about Zoho Desk? Getting setup and started is very easy and intuitive. What do you dislike about Zoho Desk?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].