9.7
SpotScore
Zoho Desk Reviews in August 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
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Spotsaas Editor’s POV
Zoho Desk handles multi-channel support (email, chat, phone, social) with ticket automation and a self-service portal. The smart ticketing system reduces manual sorting, and built-in analytics show response times, resolution rates, and agent performance. Customization is available for workflows and ticket fields, though setup requires technical input or ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 1631-1640 out of 4147
JS
Jaffar S
03/07/22
"Simply Superb"
What do you like best about Zoho Desk? User-friendly dashboard, Easy to use , Options to get review from user & Excellent support What do you dislike about Zoho Desk?
AU
Anonymous User
03/05/22
"Comprehensive tool for support teams"
What do you like best about Zoho Desk? The tool includes so many excellent features to help the support team achieve the job. We are currently in the review process. We are very optimistic about it.
AU
Anonymous User
03/04/22
"Trial Period"
What do you like best about Zoho Desk? The ease of use of the product is pretty good. What do you dislike about Zoho Desk?
MM
Mauricio M
03/04/22
"La plataforma mas completa de soporte"
What do you like best about Zoho Desk? Es una herramienta completa, proporcionandome indicadores, estadisticas, seguimiento y administracion de los casos de soporte de la empresa haciendo mas productivo a nuestro personal de soporte.
SD
Stephane D
03/03/22
"Zoho, a perfect value for money to manage my service center!"
What do you like best about Zoho Desk? UI is very modern and practical for all my call center team What do you dislike about Zoho Desk?
AU
Anonymous User
03/03/22
"preliminary test"
What do you like best about Zoho Desk? simplicity, easy integration with other Zoho apps What do you dislike about Zoho Desk?
EH
Erick H
03/02/22
"Boa experiencia"
What do you like best about Zoho Desk? Plataforma de simples uso para suporte, boas features como: - Filas
OO
Osita O
03/02/22
"it has been an extremely awesome experience using zoho desk"
What do you like best about Zoho Desk? It is a friendly app to use, and does not require much work What do you dislike about Zoho Desk?
AU
Anonymous User
03/01/22
"Easy To Use"
What do you like best about Zoho Desk? Zoho Desk was straightforward to set up. What do you dislike about Zoho Desk?
AU
Anonymous User
03/01/22
"Good product that has everything you need for your helpdesk and FMS."
What do you like best about Zoho Desk? Simple and user friendly and easy to use and navigate through. What do you dislike about Zoho Desk?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].