9.7
SpotScore
Zoho Desk Reviews in August 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
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Spotsaas Editor’s POV
Zoho Desk handles multi-channel support (email, chat, phone, social) with ticket automation and a self-service portal. The smart ticketing system reduces manual sorting, and built-in analytics show response times, resolution rates, and agent performance. Customization is available for workflows and ticket fields, though setup requires technical input or ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 1621-1630 out of 4147
AU
Anonymous User
03/10/22
"Gestión de tickets automatizada a un precio razonable"
What do you like best about Zoho Desk? Posibilidad de tener campos personalizados y que estos puedan ser utilizados sin restricciones para la utilización de reglas u otros menesteres.
AU
Anonymous User
03/09/22
"Good Ticketing System"
What do you like best about Zoho Desk? The simple layout is easy to use and understand. What do you dislike about Zoho Desk?
SM
Saied M
03/09/22
"Great concepts for dashboaards and data but UI could use a facelift"
What do you like best about Zoho Desk? Contact and ticket organization helps stay on task with all that needs to be done. Automation of emails also helps keep end-users or clients informed every step of the way
AU
Anonymous User
03/09/22
"Easy set up and robust feature set"
What do you like best about Zoho Desk? The ease in which I am able to track and respond to tickets. What do you dislike about Zoho Desk?
CB
Chris B
03/09/22
"Quick setup for MS Enterprise."
What do you like best about Zoho Desk? I loved the easy setup with MS365. Users loaded, Email setup was intuitive and simple to merge with our help desk email—much easier setup than other products I've tested.
EC
Eric C
03/08/22
"Trials look so far so good"
What do you like best about Zoho Desk? Easy to lean and is helpful for tickets. What do you dislike about Zoho Desk?
WV
Werner v
03/08/22
"Works well for startup businesses"
What do you like best about Zoho Desk? Easy to use, easy to setup, and very enthusiastic support via chat or phone. An extended trial period allows thorough testing to see if it fits your business' needs.
BV
Bart V
03/08/22
"Very nice ticket system"
What do you like best about Zoho Desk? The integration with other modules of Zoho and the capability of integrating phone systems What do you dislike about Zoho Desk?
MV
Moshe V
03/08/22
"Great Experience"
What do you like best about Zoho Desk? super friendly, took me 10 min to find my way around, money well spent. What do you dislike about Zoho Desk?
AU
Anonymous User
03/07/22
"Easy to use and has a lot of useful features to manage customer requests."
What do you like best about Zoho Desk? Easy to setup and integrate with other Zoho tools What do you dislike about Zoho Desk?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].