9.7
SpotScore
Zoho Desk Reviews in August 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
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Spotsaas Editor’s POV
Zoho Desk handles multi-channel support (email, chat, phone, social) with ticket automation and a self-service portal. The smart ticketing system reduces manual sorting, and built-in analytics show response times, resolution rates, and agent performance. Customization is available for workflows and ticket fields, though setup requires technical input or ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 1591-1600 out of 4147
DM
David M
03/24/22
"So far zoho desk is the best ticket management system I have used."
What do you like best about Zoho Desk? The only system that I found that allows you to manage efficiently the tickets, with ease in handling. would like to improve the e-mail configuration, making it easier for the customer to add his corporate e-mail without the need to use Zoho e-mail
AU
Anonymous User
03/23/22
"Tried a few helpdesks, Zoho was the first to do what we wanted"
What do you like best about Zoho Desk? Managed to follow threads most effectively of all the systems we tried. What do you dislike about Zoho Desk?
SS
Shawn S
03/23/22
"Just getting started, looking promising"
What do you like best about Zoho Desk? Customization, integration with Zapier is a great addition. What do you dislike about Zoho Desk?
NS
Nagarjuna S
03/23/22
"Zoho desk is good tool for ticketing which is easy to use"
What do you like best about Zoho Desk? Zoho desk is good company which is good for ticketing and easy to use with all the features in terms of reports and survey about the customer satisfaction and knowledge
CJ
Christy J
03/22/22
"Tool used for mails"
What do you like best about Zoho Desk? Tool that can be used to connect with people. User-friendly and very easy access. Can be used in workspace and institutions. Easy to use and easy to understand.
AU
Anonymous User
03/22/22
"Helpful"
What do you like best about Zoho Desk? The way the app helps to customize according to the company's need What do you dislike about Zoho Desk?
VD
Vishal D
03/22/22
"Best available option on zoho desk"
What do you like best about Zoho Desk? the feature which is linked to all other app like zoho remote , zoho desk and zoho chat , it is easy to use and have all the feature for client
RA
Rahim A
03/22/22
"Sales personnel are very active"
What do you like best about Zoho Desk? Very communicative from Zoho Sales personnel/ What do you dislike about Zoho Desk?
SA
Shahab A
03/20/22
"easy to use system"
What do you like best about Zoho Desk? flexible and easy-to-use system. easy navigation and easy to follow workflows. What do you dislike about Zoho Desk?
MM
Mohssine M
03/20/22
"Bon application"
What do you like best about Zoho Desk? Le bon fonctionnement de l'application, et la compatiblité avec android, et ios. What do you dislike about Zoho Desk?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].