9.7
SpotScore
Zoho Desk Reviews in August 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
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Spotsaas Editor’s POV
Zoho Desk handles multi-channel support (email, chat, phone, social) with ticket automation and a self-service portal. The smart ticketing system reduces manual sorting, and built-in analytics show response times, resolution rates, and agent performance. Customization is available for workflows and ticket fields, though setup requires technical input or ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 1581-1590 out of 4147
AU
Anonymous User
03/30/22
"Not finished testing the product, but had to write a review to keep testing it"
What do you like best about Zoho Desk? ShARING INFORMATION BETWEEN ACCOUNTS. THAT WAY THE TICKETS DON'T GET CREATED SEVERAL TIMES
AU
Anonymous User
03/29/22
"Zoho Desk Review"
What do you like best about Zoho Desk? Clear UI and good knowledge base, plenty of features. What do you dislike about Zoho Desk?
AJ
Alex Jonathan M
03/29/22
"zoho desk the best support tool for my clients"
What do you like best about Zoho Desk? It is very easy to use, compared to other tools zoho desk is better What do you dislike about Zoho Desk?
ER
Erica R
03/29/22
"Very easy to use"
What do you like best about Zoho Desk? Easy to use, quick setup. Great features, and competitive pricing. What do you dislike about Zoho Desk?
AU
Anonymous User
03/28/22
"Easy to setup and to teach to new users"
What do you like best about Zoho Desk? Easy to set up and to explain to a new team that never used it. Zoho is very user friendly and the numerous integrations with external tools is really helping to put it in place in no time.
AB
Adam B
03/27/22
"Absolutely Amazing Help Desk"
What do you like best about Zoho Desk? This product was simple to implement and extremely sheek. What do you dislike about Zoho Desk?
AU
Anonymous User
03/27/22
"like a glove"
What do you like best about Zoho Desk? Great customization and API support. Custom functions are game-changers.Our org has been looking for a cloud based ITSM that is affordable as well as customizable so ZohoDesk has meet all of our needs
AU
Anonymous User
03/25/22
"Mi experiencia"
What do you like best about Zoho Desk? El flujo de trabajo que presentan es excenlente, y que tenga la posibilidad de incluir las redes mas aun What do you dislike about Zoho Desk?
KP
Krishna P
03/24/22
"Great product for start ups like us."
What do you like best about Zoho Desk? Easy to set up and easy to use. We don't need the training to understand the product. What do you dislike about Zoho Desk?
AU
Anonymous User
03/24/22
"Excelente"
What do you like best about Zoho Desk? Excellent tool for support teams is easy to use and can be implemented very quickly What do you dislike about Zoho Desk?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].