9.7
SpotScore
Zoho Desk Reviews in August 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
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Spotsaas Editor’s POV
Zoho Desk handles multi-channel support (email, chat, phone, social) with ticket automation and a self-service portal. The smart ticketing system reduces manual sorting, and built-in analytics show response times, resolution rates, and agent performance. Customization is available for workflows and ticket fields, though setup requires technical input or ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 1601-1610 out of 4147
AU
Anonymous User
03/20/22
"Zoho Desk Review"
What do you like best about Zoho Desk? Ease of use and Knowledge Base. Customization of features What do you dislike about Zoho Desk?
LC
Luis Carlos V
03/18/22
"Great"
What do you like best about Zoho Desk? Todo estuvo excelente, pero requiero mayor información para poder implementarlo What do you dislike about Zoho Desk?
FI
Facundo I
03/18/22
"The best software to mange support Ticket"
What do you like best about Zoho Desk? Simplicity, customization and detailed reports What do you dislike about Zoho Desk?
AU
Anonymous User
03/18/22
"It everything that you wanted in a Remote Support Tool"
What do you like best about Zoho Desk? It's easy to setup Easy to connect
AU
Anonymous User
03/18/22
"Well rounded ticket management solution"
What do you like best about Zoho Desk? Customer are able to create an account, log their complaints and monitor its progress; really that simple for us. What do you dislike about Zoho Desk?
AU
Anonymous User
03/17/22
"Yes I would recommend"
What do you like best about Zoho Desk? the way to manage tickets, how they are organized What do you dislike about Zoho Desk?
AU
Anonymous User
03/16/22
"Just testing, but so far, looks good."
What do you like best about Zoho Desk? I like the many ways you can customize the tool to meet your organizations requirements. What do you dislike about Zoho Desk?
AU
Anonymous User
03/16/22
"loving it"
What do you like best about Zoho Desk? useful features easy to understand
FA
Faraz A
03/16/22
"Zoho Desk - One solution for Customer support"
What do you like best about Zoho Desk? My comparative analysis of ZohoDesk versus other project management platforms indicates that ZohoDesk is a cost-effective solution, with flexible analytics and the ability to integrate with a wide range of external tools.
AU
Anonymous User
03/14/22
"efficient product with good ergonomics. lots of features"
What do you like best about Zoho Desk? efficient product with good ergonomics. lots of features. It was a bit confusing in start because of the quantity of features but it s efficient fast.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].