9.7
SpotScore
Zoho Desk Reviews in August 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
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Spotsaas Editor’s POV
Zoho Desk handles multi-channel support (email, chat, phone, social) with ticket automation and a self-service portal. The smart ticketing system reduces manual sorting, and built-in analytics show response times, resolution rates, and agent performance. Customization is available for workflows and ticket fields, though setup requires technical input or ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 141-150 out of 4147
RG
Robert G
10/31/23
"Great software!!"
What do you like best about Zoho Desk? The products are pretty self explanatory and free versions for guys like me trying to grow and learn the products without spending any unnecessary money.
PC
Peter C
10/30/23
"Great Helpdesk software ever"
What do you like best about Zoho Desk? Integration to external application to any zoho or other marketplace software What do you dislike about Zoho Desk?
EG
Emanuele G
10/30/23
"Streamlining Customer Support with Simplicity and Efficiency"
What do you like best about Zoho Desk? Zoho Desk offers an incredibly intuitive and user-friendly interface. Even if you're new to customer support software, you can quickly get the hang of it. The layout is clean and easy to navigate, which is a huge plus.
AU
Anonymous User
10/30/23
"Good for support team and KB articles"
What do you like best about Zoho Desk? Ticketing and KB management work well. Chat app integration also very good. What do you dislike about Zoho Desk?
RC
René C
10/29/23
"Exploring it to replace Manage Engine Service desk Plus"
What do you like best about Zoho Desk? Newer and better features than zoho Service Desk Plus What do you dislike about Zoho Desk?
AU
Anonymous User
10/28/23
"Best and easy to use platform for customer and business organizations with several open channels."
What do you like best about Zoho Desk? Its CRM, customisation and integration capabilities What do you dislike about Zoho Desk?
DM
Dimitrij M
10/27/23
"Great"
What do you like best about Zoho Desk? connectivity with whatsapp and asana software What do you dislike about Zoho Desk?
AP
Anubhav P
10/26/23
"Best Online Ticket managment app"
What do you like best about Zoho Desk? time tracking,comments,workflow,deluge and automation. What do you dislike about Zoho Desk?
AP
Anubhav P
10/26/23
"Zoho One Review"
What do you like best about Zoho One? zoho one is very cheap and contains all apps that zoho is providing. What do you dislike about Zoho One?
JM
jose manuel l
10/25/23
"Excelente plataforma"
What do you like best about Zoho Desk? Facil acceso. portal de asistencia tecnica para el cliente What do you dislike about Zoho Desk?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].