9.7
SpotScore
Zoho Desk Reviews in August 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
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Spotsaas Editor’s POV
Zoho Desk handles multi-channel support (email, chat, phone, social) with ticket automation and a self-service portal. The smart ticketing system reduces manual sorting, and built-in analytics show response times, resolution rates, and agent performance. Customization is available for workflows and ticket fields, though setup requires technical input or ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 1571-1580 out of 4147
EV
Eddy van den E
04/01/22
"Much better the Freshesk"
What do you like best about Zoho Desk? Easy setup, Nice and intuitive UI. Good migrating path . Good integration with Office 365 / Teams What do you dislike about Zoho Desk?
AU
Anonymous User
03/31/22
"Good servie and value"
What do you like best about Zoho Desk? Ease of use and setup. Support has been really good to work with to this point. What do you dislike about Zoho Desk?
SB
Sukru B
03/31/22
"Very useful for follow-ups on all kind of topics"
What do you like best about Zoho Desk? It was really good experience to organize all the customers which we have in same platform and follow up all kind of information related to them very easily. When we compare to another competitors in the market Zoho is way much better for managament and design.
DA
David A
03/31/22
"Funciona perfectaament i és força àgil!"
What do you like best about Zoho Desk? La seva versatilitati agilitat. És molt senzill pels usuarisgenerar avisos. What do you dislike about Zoho Desk?
AU
Anonymous User
03/31/22
"Ideal system without paying a small fortune ;)"
What do you like best about Zoho Desk? My company provides technical support in every way. Because of Zoho Desk, i can now collect all the questions en problems in one system. Also the articles functions is very helpfull for FAQ. It saves time. I like that i can select the right article when i'm handeling a ticket.
BS
Baljeet S
03/31/22
"Very Good Support portal, Easy to use"
What do you like best about Zoho Desk? Easy to use and configure. Good for helpdesk startup. What do you dislike about Zoho Desk?
AU
Anonymous User
03/31/22
"Simple Yet Powerful Tool"
What do you like best about Zoho Desk? Ease Of Access. Zohodesk is very easy to use and yet very extensive tool. What do you dislike about Zoho Desk?
LL
Lionel L
03/31/22
"Good and easy to go low cost ITSM"
What do you like best about Zoho Desk? Zoho Desk is a truly easy way to go for ITSM in small companies, it takes only a few hours to adapt to your needs and it gives some of the best practices in this field.
AU
Anonymous User
03/30/22
"Used Zoho in my last role and am introducing it to my new work"
What do you like best about Zoho Desk? The reporting and the tracking of the emails. What do you dislike about Zoho Desk?
JM
Jean M
03/30/22
"Teste"
What do you like best about Zoho Desk? O melhor é a complexidade da ferramenta. What do you dislike about Zoho Desk?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].