9.7
SpotScore
Zoho Desk Reviews in August 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
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Spotsaas Editor’s POV
Zoho Desk handles multi-channel support (email, chat, phone, social) with ticket automation and a self-service portal. The smart ticketing system reduces manual sorting, and built-in analytics show response times, resolution rates, and agent performance. Customization is available for workflows and ticket fields, though setup requires technical input or ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 1561-1570 out of 4147
DM
Diego M
04/06/22
"Zoho Desk Review"
What do you like best about Zoho Desk? Excellent interface. I am using it to teach my students how Help Desk software works, how tickets are created, assigned, escalated and closed. I could not have picked a better product.
AU
Anonymous User
04/05/22
"Best solution ever"
What do you like best about Zoho Desk? The simplicity of the system and the integration What do you dislike about Zoho Desk?
AU
Anonymous User
04/05/22
"service tickets"
What do you like best about Zoho Desk? dashboard, assigning tickets, due date,time tracking What do you dislike about Zoho Desk?
AU
Anonymous User
04/05/22
"Zoho Desk is great for a customer service team"
What do you like best about Zoho Desk? I like the ease of use for our agents and the reporting capabilities. What do you dislike about Zoho Desk?
AU
Anonymous User
04/05/22
"Pretty good"
What do you like best about Zoho Desk? Easy to implement and pickup, takes a bit of getting used to but that's pretty much it. Has a good selection of integrations as well.
LC
Luis C
04/04/22
"Very great tool"
What do you like best about Zoho Desk? Very easy to customize and vey easy to manage the tickets What do you dislike about Zoho Desk?
MH
M H
04/04/22
"Best Customer Support Software."
What do you like best about Zoho Desk? They have designed the software in such is quite easier for anyone to run What do you dislike about Zoho Desk?
AU
Anonymous User
04/04/22
"Easy interface and customization helps build and deploy flows quickly"
What do you like best about Zoho Desk? Workflow Automation was a very useful feature to build custom flows depending on customers' needs and engagement levels
AU
Anonymous User
04/03/22
"We have been using Zoho products for a few years now and I would highly recommend them."
What do you like best about Zoho Desk? Simple integrations and great features and benefits What do you dislike about Zoho Desk?
NB
Nathan B
04/02/22
"Great support help desk, part of the zoho suite of tools"
What do you like best about Zoho Desk? The customer portal is well designed, the knowledge base articles integrate with the ticket description providing helpful articles that may answer the users question
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].