9.7
SpotScore
Zoho Desk Reviews in August 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
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Spotsaas Editor’s POV
Zoho Desk handles multi-channel support (email, chat, phone, social) with ticket automation and a self-service portal. The smart ticketing system reduces manual sorting, and built-in analytics show response times, resolution rates, and agent performance. Customization is available for workflows and ticket fields, though setup requires technical input or ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 1551-1560 out of 4147
JM
James M
04/12/22
"SEAMLESS SOLUTION"
What do you like best about Zoho Desk? ZOHO Desktop and Assist seam very intuitive and provide solutions my MSP needs What do you dislike about Zoho Desk?
AU
Anonymous User
04/11/22
"Flexible System"
What do you like best about Zoho Desk? Is possibile to add products to tickets. What do you dislike about Zoho Desk?
AR
Alex R
04/11/22
"Promising helpdesk solution, not yet fully tested by me"
What do you like best about Zoho Desk? Good price for value mix. Powerfull personalization options include with basic plan. What do you dislike about Zoho Desk?
SA
Salah A
04/10/22
"Best Helpdesk experience tried"
What do you like best about Zoho Desk? Sample UIs, Omni channels,
NH
Naizam H
04/10/22
"Excellent Support ticketing system"
What do you like best about Zoho Desk? Excellent Support ticketing system. Most of the options are available in this zoho desk and very easy to use. What do you dislike about Zoho Desk?
HP
Hemant P
04/10/22
"Simple & best ticketing app"
What do you like best about Zoho Desk? The Simplicity of the app design and options given to user for customization of tabs. What do you dislike about Zoho Desk?
AF
Ashley F
04/08/22
"Amazing Experience"
What do you like best about Zoho Desk? What can I say about Zoho Desk, it has everything I need and more. I can track my tickets and recent issues with my businesses.
MG
Mateusz G
04/07/22
"A great tool for small and medium-sized businesses."
What do you like best about Zoho Desk? Easy to set up, well-functioning workflow. What do you dislike about Zoho Desk?
AU
Anonymous User
04/07/22
"User friendly and relatively low priced"
What do you like best about Zoho Desk? User friendliness and the relatively low What do you dislike about Zoho Desk?
AU
Anonymous User
04/06/22
"Recomended Zoho desk"
What do you like best about Zoho Desk? Recommended Zoho Desk because easy to use, the modules that the app have all the fields that we need for the operation
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].