9.7
SpotScore
Zoho Desk Reviews in August 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
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Spotsaas Editor’s POV
Zoho Desk handles multi-channel support (email, chat, phone, social) with ticket automation and a self-service portal. The smart ticketing system reduces manual sorting, and built-in analytics show response times, resolution rates, and agent performance. Customization is available for workflows and ticket fields, though setup requires technical input or ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 1541-1550 out of 4147
AB
Alexander B
04/19/22
"Half baked features, avoid ZOHO!"
What do you like best about Zoho Desk? Zoho desk is priced very afforably, compared to the others its feature packed. One thing I certainly appreciate is the ease of customising the email notification templates. The help centre is also a fantastic additon.
JJ
John Jairo T
04/19/22
"Great tool"
What do you like best about Zoho Desk? Its easy panel management for customers and agents What do you dislike about Zoho Desk?
LZ
lewitan z
04/18/22
"Muy moderno y completo!"
What do you like best about Zoho Desk? Facil configuración, uso amigable, integracion con otros modulos como CRM What do you dislike about Zoho Desk?
AL
André L. B
04/18/22
"Excelente custo/benefício"
What do you like best about Zoho Desk? recursos do ticket e facilidade do uso e configuração da automação What do you dislike about Zoho Desk?
GW
Gary W
04/16/22
"Amazing piece of software to manage my business"
What do you like best about Zoho Desk? The ease at which my customers can link up to a session What do you dislike about Zoho Desk?
AK
Ajay K
04/16/22
"Nice product, can easily manage the customer queries in one place and provide the solution."
What do you like best about Zoho Desk? Nice product, can easily manage the customer queries in one place and provide the solution. i like the SMTP feature and looking for WhatsApp integration as well.
TG
Thomas G
04/15/22
"Great product for the price compared to other solutions"
What do you like best about Zoho Desk? The ease of setup from adding it to o365 until usability was great. I don't feel overwhelmed like I did with other products. Support was very helpful and their guidance emails they have been sending me where very useful.
CF
Craig F
04/14/22
"Reasonably priced and EXTREMELY flexible"
What do you like best about Zoho Desk? Can customize everything and anything, literally. Custom rules and some areas even include what's essentially a code editor to create custom behavior. Great API's and flexibility.
RW
Rob W
04/12/22
"Simple Setup - Easy to use"
What do you like best about Zoho Desk? I needed a help desk setup quickly with very little learning curve. Zoho Desk gave me extra what I needed and a mobile app in to the bargain. I tried several other help desk systems and gave up if it took more than 10 mins to setup and understand.
NM
Nicolas M
04/12/22
"switch from ZohoDesk to Intercom and starting to use Zoho Desk again."
What do you like best about Zoho Desk? is a good ticket management system and has a lot of customizations What do you dislike about Zoho Desk?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].