9.7
SpotScore
Zoho Desk Reviews in August 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
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Spotsaas Editor’s POV
Zoho Desk handles multi-channel support (email, chat, phone, social) with ticket automation and a self-service portal. The smart ticketing system reduces manual sorting, and built-in analytics show response times, resolution rates, and agent performance. Customization is available for workflows and ticket fields, though setup requires technical input or ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 1531-1540 out of 4147
PA
Parul A
04/25/22
"Zoho Desk: Trial Review"
What do you like best about Zoho Desk? Easy interface, and works well on mobile devices. What do you dislike about Zoho Desk?
AU
Anonymous User
04/25/22
"goood"
What do you like best about Zoho Desk? helpful tracking off tickets, and routing What do you dislike about Zoho Desk?
AU
Anonymous User
04/22/22
"Great starter Helpdesk"
What do you like best about Zoho Desk? Easy, simple and effective helpdesk for a starter or SME What do you dislike about Zoho Desk?
RH
Rashad H
04/21/22
"Gerat for SaaS Startups"
What do you like best about Zoho Desk? Usability, very easy to use and set up. suport was great What do you dislike about Zoho Desk?
AU
Anonymous User
04/21/22
"Oops"
What do you like best about Zoho Desk? Help desk ticketing system Help desk ticketing system What do you dislike about Zoho Desk?
RV
Ryan V
04/21/22
"So much better than the alternatives."
What do you like best about Zoho Desk? The mobile app is so much cleaner and smoother than the alternatives offered by competitors. What do you dislike about Zoho Desk?
AU
Anonymous User
04/21/22
"Oops"
What do you like best about Zoho Desk? Help desk ticketing system Help desk ticketing system What do you dislike about Zoho Desk?
PB
Pranil B
04/20/22
"Flexible but old user experience"
What do you like best about Zoho Desk? Flexibility to define work flows as per business requirements What do you dislike about Zoho Desk?
CM
Claudio M
04/19/22
"es una excelente herramienta para empresas que inician y esto acompaña su crecimiento"
What do you like best about Zoho Desk? su facil lectura y comunicacion con clientes internos y externos, nosotros recien empezamos con esto y nos estamos adapatando
AB
Alexander B
04/19/22
"Half baked features, avoid ZOHO!"
What do you like best about Zoho Desk? Zoho desk is priced very afforably, compared to the others its feature packed. One thing I certainly appreciate is the ease of customising the email notification templates. The help centre is also a fantastic additon.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].