9.7
SpotScore
Zoho Desk Reviews in August 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
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Spotsaas Editor’s POV
Zoho Desk handles multi-channel support (email, chat, phone, social) with ticket automation and a self-service portal. The smart ticketing system reduces manual sorting, and built-in analytics show response times, resolution rates, and agent performance. Customization is available for workflows and ticket fields, though setup requires technical input or ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 1521-1530 out of 4147
PS
Paul S
05/01/22
"IT Service delivery"
What do you like best about Zoho Desk? Simple IT Helpdesk system to manage service delivery only, with analytics and reporting. Managing tickets and tasks is perfect for the IT Helpdesk system.
RB
Remi B
04/29/22
"Very good working platform"
What do you like best about Zoho Desk? It's very simple to use.A tool that allows us to manage no request for intervention What do you dislike about Zoho Desk?
MM
Massimo M
04/29/22
"Best combined with SalesIQ"
What do you like best about Zoho Desk? I like the possibility to integrate with other solutions, as SalesIQ What do you dislike about Zoho Desk?
AU
Anonymous User
04/29/22
"Servicio de mesa de Ayuda y PostVenta"
What do you like best about Zoho Desk? La simplicidad y la factibilidad de que a traves de moviles tenga toda la informacion What do you dislike about Zoho Desk?
AU
Anonymous User
04/29/22
"Great application"
What do you like best about Zoho Desk? The flexibility in the creation of the various tickets What do you dislike about Zoho Desk?
NE
Neil E
04/29/22
"Zoho Desk is one amazing customer sup[port platform!!!"
What do you like best about Zoho Desk? I love the fact that I can integrate all of my brands into one customer service product. The software allows me to create separate support channels for each brand and have a knowledge base, forum and separate Help Centers.
BT
Bhawesh T
04/28/22
"Very easy to use console. supports API to integrate with any web or APP"
What do you like best about Zoho Desk? API integration, automation, chat and ticketing system What do you dislike about Zoho Desk?
TH
Tyler H
04/28/22
"Tons of features at a great price"
What do you like best about Zoho Desk? Auto-assigning agents as well as assigning service level agreements automatically to tickets originating from certain email domains and customers is extremely helpful.
AU
Anonymous User
04/27/22
"Works very well, does exactly what I need it to."
What do you like best about Zoho Desk? It just works. Everything I need is here. It's easy to create custom forms and to assign tickets. What do you dislike about Zoho Desk?
CH
Clint H
04/27/22
"Awesome Products for ZOHO"
What do you like best about Zoho Desk? The ease of setup and use of chat for our website. What do you dislike about Zoho Desk?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].