9.7
SpotScore
Zoho Desk Reviews in August 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
Add to compare
Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
Are you using Zoho Desk?
Spotsaas Editor’s POV
Zoho Desk handles multi-channel support (email, chat, phone, social) with ticket automation and a self-service portal. The smart ticketing system reduces manual sorting, and built-in analytics show response times, resolution rates, and agent performance. Customization is available for workflows and ticket fields, though setup requires technical input or ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
Filter results
Sort by :
Showing 1511-1520 out of 4147
AU
Anonymous User
05/04/22
"Wonderful"
What do you like best about Zoho Desk? Ease of use. Makes life easier. Definitely recommended. What do you dislike about Zoho Desk?
AU
Anonymous User
05/04/22
"Making the move to Zoho Desk"
What do you like best about Zoho Desk? How easy the program is to use and how simple it is set up What do you dislike about Zoho Desk?
MM
Meifang M
05/04/22
"Zoho Desk seems to be a very useful tool for our business."
What do you like best about Zoho Desk? intergration with Zoho CRM is very useful, we can share information with two database. What do you dislike about Zoho Desk?
ES
Erick S
05/03/22
"The most faster omnichanel Solution for customer care"
What do you like best about Zoho Desk? The integration with my IP PBX Yeastar, with that is possible to have an complete integration What do you dislike about Zoho Desk?
AU
Anonymous User
05/03/22
"Great system"
What do you like best about Zoho Desk? Very helpful features that are used to stay organized and allow my team to stay up to date with all current tasks without losing track of customer service work.
ES
Erick S
05/03/22
"The most faster omnichanel Solution for customer care"
What do you like best about Zoho Desk? The integration with my IP PBX Yeastar, with that is possible to have an complete integration What do you dislike about Zoho Desk?
NN
Nishad N
05/03/22
"Great product for support and sales. Has got all functionalities that startups require."
What do you like best about Zoho Desk? The ease with which tools can be integrated into the website and systems. User-friendly and completely easy to use. The support team also helps solve problems at the earliest.
AU
Anonymous User
05/02/22
"Very useful. Very Intuitive. I'm a fan."
What do you like best about Zoho Desk? Templates. I like being able to customize my ticket forms to work for my business. What do you dislike about Zoho Desk?
AU
Anonymous User
05/02/22
"Streamlined way to handle tickets"
What do you like best about Zoho Desk? The ability to have one place to keep track of all tickets What do you dislike about Zoho Desk?
JM
Jamie M
05/01/22
"Excellent software even at the free tier"
What do you like best about Zoho Desk? Its functionality even at the free tier outshines the competition What do you dislike about Zoho Desk?
Free vendor scorecard
Evaluate Zoho Desk objectively with the help desk software scorecard
A weighted help desk software vendor scorecard to score Zoho Desk against your real requirements — not the marketing.
- Weighted criteria you can edit
- Score multiple vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].