9.7
SpotScore
Zoho Desk Reviews in August 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
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Spotsaas Editor’s POV
Zoho Desk handles multi-channel support (email, chat, phone, social) with ticket automation and a self-service portal. The smart ticketing system reduces manual sorting, and built-in analytics show response times, resolution rates, and agent performance. Customization is available for workflows and ticket fields, though setup requires technical input or ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 1501-1510 out of 4147
NP
Nitish P
05/09/22
"I am using the ticketing toll of zoho and it is great"
What do you like best about Zoho Desk? User friendly, easy to use, help bussiness to increase. What do you dislike about Zoho Desk?
MN
Md. Nazmul Haque S
05/08/22
"This looks very user friendly"
What do you like best about Zoho Desk? Email ticketing, social channel integration What do you dislike about Zoho Desk?
AU
Anonymous User
05/08/22
"Top Support Desk!"
What do you like best about Zoho Desk? i am more than happy to use zoho desk and i have really compared a lot of help desks like zendest etc. This one is really the most easiest and best with the most functionalities over there!
SC
Silvana C
05/08/22
"Gostei muito"
What do you like best about Zoho Desk? Gostei muito das ferramentas Zoho, me surpreendeu positivamente a quantidade e a qualidade das ferramentas existentes.
JA
Juan A
05/05/22
"It seems to be very completed tool for all of the customer experience"
What do you like best about Zoho Desk? It has portal and community to be in touch with customers. What do you dislike about Zoho Desk?
ER
Elena R
05/05/22
"Рекомендую Zoho Desk, зручна і інтуїтивно зрозуміла программа. Найкраща альтернатива Битрикс24."
What do you like best about Zoho Desk? Інтеграція з чат ботами різних соціальних мереж. Це було основна задача, яку я вирішила за допомогою програми What do you dislike about Zoho Desk?
AU
Anonymous User
05/05/22
"Great fuctionality"
What do you like best about Zoho Desk? A clean simple design that is easy to use. What do you dislike about Zoho Desk?
AU
Anonymous User
05/05/22
"Ótima plataforma!"
What do you like best about Zoho Desk? Módulos, recursos, automações e design. Módulos, recursos, automações e design. What do you dislike about Zoho Desk?
AU
Anonymous User
05/04/22
"So fare the trial is working out fine"
What do you like best about Zoho Desk? Easy to use. Seems easy to implement. The support seems good. What do you dislike about Zoho Desk?
AU
Anonymous User
05/04/22
"So fare the trial is working out fine"
What do you like best about Zoho Desk? Easy to use. Seems easy to implement. The support seems good. What do you dislike about Zoho Desk?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].