9.7
SpotScore
Zoho Desk Reviews in August 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
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Spotsaas Editor’s POV
Zoho Desk handles multi-channel support (email, chat, phone, social) with ticket automation and a self-service portal. The smart ticketing system reduces manual sorting, and built-in analytics show response times, resolution rates, and agent performance. Customization is available for workflows and ticket fields, though setup requires technical input or ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 1491-1500 out of 4147
EB
Escrow B
05/12/22
"GOOD"
What do you like best about Zoho Desk? There ticketing system is not bad as it is . What do you dislike about Zoho Desk?
CM
Cristobal m
05/12/22
"Very Good App"
What do you like best about Zoho Desk? With its simplicity of use, it's a good app. What do you dislike about Zoho Desk?
VN
Victor N
05/12/22
"Zoho Channel Automation"
What do you like best about Zoho Desk? Zoho Desk is the best product when it comes to channel automation from the use of the help center, phone, emails, WhatsApp, Telegram, Web Forms and Social media. This helps in the streamlining of the support process and the tracking of tickets in different departments as well as the number of tickets by channels.
AU
Anonymous User
05/11/22
"Well Rounded Service Desk Solution"
What do you like best about Zoho Desk? Zoho desk is a user friendly system that allows engineers to scope and explore there needs effciently. What do you dislike about Zoho Desk?
VC
Vanessa C
05/11/22
"Great solution!"
What do you like best about Zoho Desk? Easy to use and friendly management. Also I like the interface. What do you dislike about Zoho Desk?
AU
Anonymous User
05/11/22
"Well Rounded Service Desk Solution"
What do you like best about Zoho Desk? Zoho desk is a user friendly system that allows engineers to scope and explore there needs effciently. What do you dislike about Zoho Desk?
AU
Anonymous User
05/10/22
"Great tool at a very fair price"
What do you like best about Zoho Desk? Zoho Desk has a very good price/performance ratio and comes with all the necessary features that you wish for a ticketing system. It's even very user friendly and self-explanatory
BR
Beren R
05/10/22
"My experience in trying out Zoho desk for the first time"
What do you like best about Zoho Desk? Its help center and the one on one support from its engineers What do you dislike about Zoho Desk?
SK
Sujit K
05/10/22
"A Product that everyone should use"
What do you like best about Zoho Desk? I like the Zoho Desk the best. It s must having software that everyone who needs ticketing system in their office What do you dislike about Zoho Desk?
AU
Anonymous User
05/09/22
"Great product!"
What do you like best about Zoho Desk? Great product! Helps us keep our support team organize. What do you dislike about Zoho Desk?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].