9.7
SpotScore
Zoho Desk Reviews in August 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
Add to compare
Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
Are you using Zoho Desk?
Spotsaas Editor’s POV
Zoho Desk handles multi-channel support (email, chat, phone, social) with ticket automation and a self-service portal. The smart ticketing system reduces manual sorting, and built-in analytics show response times, resolution rates, and agent performance. Customization is available for workflows and ticket fields, though setup requires technical input or ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
Filter results
Sort by :
Showing 1481-1490 out of 4147
EM
Emma M
05/17/22
"Good customisable knowledge base"
What do you like best about Zoho Desk? How you can customize the knowledge base to look like your company. What do you dislike about Zoho Desk?
DG
David G
05/17/22
"EXPERIENCIA ZOHO"
What do you like best about Zoho Desk? LA VERSATIBILIDAD QUE TIENE EN BASE A LO MEDIDORES QUE TIENE LOS CUALES AYUDAN A MEJORAR LA EFICIENZA DE LOS AGENTES DURANTE SU ARDUA LABOR MEDIANTE HERRAMIENTAS DE AUTOMATIZACION.
GL
gustavo l
05/16/22
"Excelente para organizar sua demanda"
What do you like best about Zoho Desk? Aplicativo móvel, melhora muito, a intaração com os usuários finais What do you dislike about Zoho Desk?
MC
Marcus C
05/16/22
"Very easy to use and not expensive like others. Also the great app mobile."
What do you like best about Zoho Desk? Very easy to use and not expensive like others. Also the grat app mobile. What do you dislike about Zoho Desk?
IB
Ioobi B
05/16/22
"Testing the product"
What do you like best about Zoho Desk? The remote access feature. The remote access feature.
PN
Pooja N
05/16/22
"Great product for a startup!"
What do you like best about Zoho Desk? As a small team, this is a great tool. We can self learn and customize it according to our requirements. The knowledge base and community coupled with the easy user interface helped us set this up and running quickly.
AG
Adam G
05/13/22
"I signed up for a simple ticketing system, but then I discovered how much more I was able to do!"
What do you like best about Zoho Desk? It organizes our support email into easy-to-see tickets. It keeps our customer service staff focused and efficent. What do you dislike about Zoho Desk?
AR
AKASH R
05/13/22
"One of the best ticketing and remote support manage application"
What do you like best about Zoho Desk? Easy to use and user-friendly interface. I am also using Zoho assist for remote support so both are more useful for me What do you dislike about Zoho Desk?
AS
Abu S
05/13/22
"Helpful"
What do you like best about Zoho Desk? Really helpful for teamwork and consume a lot more time. What do you dislike about Zoho Desk?
RM
Rohan M
05/12/22
"Ease of use"
What do you like best about Zoho Desk? Ticketing desk is the best solution at the moment What do you dislike about Zoho Desk?
Free vendor scorecard
Evaluate Zoho Desk objectively with the help desk software scorecard
A weighted help desk software vendor scorecard to score Zoho Desk against your real requirements — not the marketing.
- Weighted criteria you can edit
- Score multiple vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].