9.7
SpotScore
Zoho Desk Reviews in August 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
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Spotsaas Editor’s POV
Zoho Desk handles multi-channel support (email, chat, phone, social) with ticket automation and a self-service portal. The smart ticketing system reduces manual sorting, and built-in analytics show response times, resolution rates, and agent performance. Customization is available for workflows and ticket fields, though setup requires technical input or ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 131-140 out of 4147
DD
David D
11/06/23
"Works For What We Need"
What do you like best about Zoho Desk? Tickets/Escalalation. They work very well for what we need What do you dislike about Zoho Desk?
CH
Charitha H
11/06/23
"Great Product"
What do you like best about Zoho Desk? I have been on the look out for a ticketing system and in that journey i found Zoho Desk.its safe to say the way its designed for a ticketing system makes a IT guys life easy.With all the features included into Zoho day to day tasks can run smoothly
KF
Kevin F
11/03/23
"Incredible value!"
What do you like best about Zoho Desk? The superb capabilities provided are incredible and can be integrated with nearly any other online apps that we use. In fact, with the close integration of so many features, we're considering moving everything to ZOHO. We are now doing trials of a variety of their other apps such as the online chat, our order forms, etc. It appears that we can run everything except our billing through ONE system and that system has integrations to pull and push data.
AU
Anonymous User
11/02/23
"Zoho Desk is easy to set up and solved a lot of issues with tickets"
What do you like best about Zoho Desk? Most helpfull is the access to assistence center for end users and ease set up. What do you dislike about Zoho Desk?
CB
Charles B
11/02/23
"Zoho Desk for Support Ticket Solution"
What do you like best about Zoho Desk? Zoho Desk is easy to get started with and implement for the organization to use. It has a very easy-to-use user interface. I also like that it has an email component that makes it easy for customers to send in their issues. Zoho also has world-class customer support for any issues. There are many features that assist with solving customer complaints and issues, such as tracking the complaint or issue. I also found it easy to integrate with my process ...
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CJ
Chris J
11/01/23
"Plethora of features to get the job done"
What do you like best about Zoho Desk? Ease of use and customizeability are at the forefront. In addition, the pricing is reasonable. I was able to build a form for my customers to submit tickets, and create custom workflows to ensure that tickets were handled appropriately.
RR
Rosivaldo R
11/01/23
"Produto maduro e com ótimos recursos"
What do you like best about Zoho Desk? A facilidade de iniciar o uso da ferramenta, a implementação facilitada e a quantidade de recursos. What do you dislike about Zoho Desk?
JS
Justin S
11/01/23
"Coming From Spiceworks to this is night and day"
What do you like best about Zoho Desk? The customization options are amazing! Really gives you the ability to dial in the templates, the automations, and the look to match what your organization needs.
TP
Tim P
11/01/23
"Finally a helpdesk that does what I need"
What do you like best about Zoho Desk? What I like the most about Zoho Desk is the ease of use and intuitive nature of the UI What do you dislike about Zoho Desk?
HP
Heidi P
10/31/23
"easy to use"
What do you like best about Zoho Desk? it's simple and the customer service is excellent What do you dislike about Zoho Desk?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].