9.7
SpotScore
Zoho Desk Reviews in August 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
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Spotsaas Editor’s POV
Zoho Desk handles multi-channel support (email, chat, phone, social) with ticket automation and a self-service portal. The smart ticketing system reduces manual sorting, and built-in analytics show response times, resolution rates, and agent performance. Customization is available for workflows and ticket fields, though setup requires technical input or ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 1471-1480 out of 4147
AU
Anonymous User
05/19/22
"very smart and user frendly system"
What do you like best about Zoho Desk? molto intuitivo nell'utilizzo e con un'interfaccia grafica molto pulita What do you dislike about Zoho Desk?
AU
Anonymous User
05/19/22
"very smart and user frendly system"
What do you like best about Zoho Desk? molto intuitivo nell'utilizzo e con un'interfaccia grafica molto pulita What do you dislike about Zoho Desk?
AU
Anonymous User
05/19/22
"Still learning about the app but not bad"
What do you like best about Zoho Desk? I like all of the customizable options there are. What do you dislike about Zoho Desk?
AU
Anonymous User
05/18/22
"Good product for a competitive price"
What do you like best about Zoho Desk? Offers a good ticketing system/basic contact management system What do you dislike about Zoho Desk?
SS
Sachin S
05/18/22
"Amazing experiecnce"
What do you like best about Zoho Desk? Helpful for team management and save time. What do you dislike about Zoho Desk?
TJ
Tevean J
05/18/22
"Works like a charm!"
What do you like best about Zoho Desk? Its simple and intuitive! I like the design of the UI and the ease of acess to all of Zoho's features. It works really well with everything I need it to do! Definite win.
AU
Anonymous User
05/18/22
"Good product for a competitive price"
What do you like best about Zoho Desk? Offers a good ticketing system/basic contact management system What do you dislike about Zoho Desk?
EM
Emma M
05/17/22
"Good customisable knowledge base"
What do you like best about Zoho Desk? How you can customize the knowledge base to look like your company. What do you dislike about Zoho Desk?
SH
Stacey H
05/17/22
"I love Zoho Desk. It is very easy to use and easy for customers."
What do you like best about Zoho Desk? The organizational properties of Zoho Desk and it's easy accessability. What do you dislike about Zoho Desk?
MG
Mauro G
05/17/22
"Very good product for helpdesk ticketing"
What do you like best about Zoho Desk? Easy to work with. Knowledge very useful What do you dislike about Zoho Desk?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].