9.7
SpotScore
Zoho Desk Reviews in August 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
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Spotsaas Editor’s POV
Zoho Desk handles multi-channel support (email, chat, phone, social) with ticket automation and a self-service portal. The smart ticketing system reduces manual sorting, and built-in analytics show response times, resolution rates, and agent performance. Customization is available for workflows and ticket fields, though setup requires technical input or ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 1461-1470 out of 4147
AU
Anonymous User
05/23/22
"Excellent tool for customer service."
What do you like best about Zoho Desk? We are a start-up company and we've been able to start using Zoho to respond quickly our customer issues from everywhere. Features included with standard tier and ability to synchronize across mobile and web in real-time allows team to respond quickly to customers.
AU
Anonymous User
05/23/22
"new to helpdesk"
What do you like best about Zoho Desk? Tested Zendesk, Freshdesk, and Zoho. Feature wise, Zoho wins hands down with its pricing point.
AU
Anonymous User
05/22/22
"Pretty good ticketing system"
What do you like best about Zoho Desk? Good interface and a lot of features. Like the integration, they have with all the other software they offer. Pricing is not too bad and it is relatively easy to set up and use.
AU
Anonymous User
05/22/22
"Zoho has simplified my ticketing system into a manageable, easy-to-use process"
What do you like best about Zoho Desk? Zoho has many different offerings, but each can operate independently/without the other products. Some other solutions I have used are much more complicated
RR
Rahul R
05/21/22
"Nice Service"
What do you like best about Zoho Desk? Desk support , customer support service, everything is good service easy to handle i use with my operator VOIP service , saleforce is bit complectated to understand
AU
Anonymous User
05/20/22
"Zoho Desk for managing helpdesk requests"
What do you like best about Zoho Desk? Zoho desk integrates with Zoho Forms, and we can create customized forms to serve different ticketing needs. We can serve internal and external customers in a personalized way.
AU
Anonymous User
05/20/22
"Nice and clean UI"
What do you like best about Zoho Desk? Zoho desk has brought us to lower response times thanks to their clean UI and extensive tools to track and record times. What do you dislike about Zoho Desk?
AU
Anonymous User
05/20/22
"Zoho Desk recommendation"
What do you like best about Zoho Desk? i like all the capabilities Zoho Desk offers and able to utilize. What do you dislike about Zoho Desk?
AU
Anonymous User
05/20/22
"All Aboard"
What do you like best about Zoho Desk? User Interface is very customer friendly. What do you dislike about Zoho Desk?
AU
Anonymous User
05/20/22
"Zoho Desk Inproved our customer experience 10 fold"
What do you like best about Zoho Desk? Integration with our systems Documentation What do you dislike about Zoho Desk?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].