9.7
SpotScore
Zoho Desk Reviews in August 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
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Spotsaas Editor’s POV
Zoho Desk handles multi-channel support (email, chat, phone, social) with ticket automation and a self-service portal. The smart ticketing system reduces manual sorting, and built-in analytics show response times, resolution rates, and agent performance. Customization is available for workflows and ticket fields, though setup requires technical input or ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 1451-1460 out of 4147
KH
Kei H
05/26/22
"Very good tool to manage helpdesk"
What do you like best about Zoho Desk? It is very easy to use. At first, I don't have any idea to implement it.
IB
Ivan B
05/25/22
"Zoho has more features than needed, a really great experience."
What do you like best about Zoho Desk? Features are awesome, it has so many tools helping us with our business What do you dislike about Zoho Desk?
AU
Anonymous User
05/24/22
"Simple and Cost-effective Helpdesk Solution"
What do you like best about Zoho Desk? Very low learning curve to get started with simple and flexible roadmaps to execute all needed features to make your company's request and issue management automated, transparent, organized and simple.
AU
Anonymous User
05/24/22
"Simple and Cost-effective Helpdesk Solution"
What do you like best about Zoho Desk? Very low learning curve to get started with simple and flexible roadmaps to execute all needed features to make your company's request and issue management automated, transparent, organized and simple.
HP
Heinrich P
05/24/22
"Next level customer support"
What do you like best about Zoho Desk? We are in the process of onboarding with Zoho Desk, we are really looking forward to use the system to deliver outstanding customer service support and to manage our new business leads. We regret not using a system such as Zoho sooner, Having complete oversight and transparency as to what customer requests are coming in and to make sure their requests are handled in a timeously and efficient mannner is going to be a game-changer for us.
LP
Luca P
05/24/22
"Very good platform."
What do you like best about Zoho Desk? It's very flexible and complete. I suggest What do you dislike about Zoho Desk?
AU
Anonymous User
05/23/22
"Zoho User - Great Product"
What do you like best about Zoho Desk? We like the flexibility to configure data fields easily and customize display to our internal needs. Additionally, the cost of the product is very competitive.
AU
Anonymous User
05/23/22
"new to helpdesk"
What do you like best about Zoho Desk? Tested Zendesk, Freshdesk, and Zoho. Feature wise, Zoho wins hands down with its pricing point.
AU
Anonymous User
05/23/22
"Excellent tool for customer service."
What do you like best about Zoho Desk? We are a start-up company and we've been able to start using Zoho to respond quickly our customer issues from everywhere. Features included with standard tier and ability to synchronize across mobile and web in real-time allows team to respond quickly to customers.
LM
Loyds M
05/23/22
"Zoho desk helps to manage our customer support activities with efficiently."
What do you like best about Zoho Desk? I like very much the support ticket creation process by customers. What do you dislike about Zoho Desk?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].