9.7
SpotScore
Zoho Desk Reviews in August 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
Add to compare
Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
Are you using Zoho Desk?
Spotsaas Editor’s POV
Zoho Desk handles multi-channel support (email, chat, phone, social) with ticket automation and a self-service portal. The smart ticketing system reduces manual sorting, and built-in analytics show response times, resolution rates, and agent performance. Customization is available for workflows and ticket fields, though setup requires technical input or ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
Filter results
Sort by :
Showing 1441-1450 out of 4147
JP
Jonathan P
05/30/22
"Cumple con las expectativas"
What do you like best about Zoho Desk? Little knowledge is required to implement the program in our group and with it in our day to day What do you dislike about Zoho Desk?
AL
Alfie L
05/30/22
"Zoho Desk does everything we want!"
What do you like best about Zoho Desk? We want the desk to automatically detect the language of the email based on the same email address and reply to messages in different languages based on the detected language.
AU
Anonymous User
05/29/22
"Very Useful"
What do you like best about Zoho Desk? I think ZOHO Desk is very comfortable because it is easy to use. What do you dislike about Zoho Desk?
AU
Anonymous User
05/29/22
"So Far, So Good"
What do you like best about Zoho Desk? It seems to be an extremely easy product to use when compared to other similar products on the market. What do you dislike about Zoho Desk?
AM
Alan M
05/27/22
"ZohoDesk is the best platform I've ever tested. It's efficient and easy to configure."
What do you like best about Zoho Desk? The fact that you can control the time spent on each ticket is very easy and I also found the statistical reports fantastic. What do you dislike about Zoho Desk?
AU
Anonymous User
05/26/22
"Simple to setup and use support desk system"
What do you like best about Zoho Desk? Simple views of tickets so you can see what needs to be done. How easy it is to customise features to suit your needs. Very helpful support if you need to reach out.
KH
Kei H
05/26/22
"Very good tool to manage helpdesk"
What do you like best about Zoho Desk? It is very easy to use. At first, I don't have any idea to implement it.
AU
Anonymous User
05/26/22
"Useful tool to support custimer interaction"
What do you like best about Zoho Desk? I like the very tightful integration with CRM and other zoo tools and the easy process to interact with customers What do you dislike about Zoho Desk?
SK
Sonny K
05/26/22
"It's Fine"
What do you like best about Zoho Desk? The ease of access. On the plus sie, it is easy to log in to the site. What do you dislike about Zoho Desk?
MS
Manuel S
05/26/22
"Una experiencia excelente para organizar"
What do you like best about Zoho Desk? la capacidad de reportes, y administracion de tiempos What do you dislike about Zoho Desk?
Free vendor scorecard
Evaluate Zoho Desk objectively with the help desk software scorecard
A weighted help desk software vendor scorecard to score Zoho Desk against your real requirements — not the marketing.
- Weighted criteria you can edit
- Score multiple vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].