9.7
SpotScore
Zoho Desk Reviews in August 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
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Spotsaas Editor’s POV
Zoho Desk handles multi-channel support (email, chat, phone, social) with ticket automation and a self-service portal. The smart ticketing system reduces manual sorting, and built-in analytics show response times, resolution rates, and agent performance. Customization is available for workflows and ticket fields, though setup requires technical input or ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 1431-1440 out of 4147
RG
Rodrigo G
06/03/22
"Zoho is a powerfull app!"
What do you like best about Zoho Desk? Zoho has allowed me to analyze response times to customers What do you dislike about Zoho Desk?
AU
Anonymous User
06/02/22
"Great site"
What do you like best about Zoho Desk? HEAPS of information on this site. A good all rounder What do you dislike about Zoho Desk?
JF
Joshua F
06/02/22
"Simple, Robust & Highly Recommended from an IT Expert of 15+ years!"
What do you like best about Zoho Desk? The ease of using the platform, how fluid it is to navigate, and how easy it is to learn. You can be up and running in minutes with more features than Zendesk even offers. I would know, used to use them for 10 years.
GS
Gili S
06/01/22
"Great helpdesk software, but has a steep learning curve"
What do you like best about Zoho Desk? This is a great helpdesk package and it integrates with other Zoho products like CRM, Project Management, etc. What do you dislike about Zoho Desk?
AU
Anonymous User
06/01/22
"It is ok"
What do you like best about Zoho Desk? Web Widgets and forms are quite handy... What do you dislike about Zoho Desk?
OP
oscar p
06/01/22
"i highly recommend this aplication for your business"
What do you like best about Zoho Desk? the most thing I like of this application is first the feature coverage and the integration. This application have all feature that you need to help your business
LT
Luke T
06/01/22
"After Trying 10+ Support Systems, Zoho Desk is a Great Option"
What do you like best about Zoho Desk? I appreciate that Zoho Desk supports emails (reply, CCs, forward) directly without having to add everyone as a user. The logic/automation tools are hard to wrap your head around initially compared to other systems, but it scales really well due to the thought and design the Zoho team put into it.
AU
Anonymous User
05/31/22
"Nice software"
What do you like best about Zoho Desk? The simplicity of use is amazing. Clear interface :) What do you dislike about Zoho Desk?
PP
Paul P
05/31/22
"It is AMAZING !!"
What do you like best about Zoho Desk? super easy to find anything you may need. You can add fields to the ticket as you need and create your own report. What do you dislike about Zoho Desk?
AU
Anonymous User
05/30/22
"good"
What do you like best about Zoho Desk? helps to organise tasks company-wide. easy to use customer interface. user friendly.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].