9.7
SpotScore
Zoho Desk Reviews in August 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
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Spotsaas Editor’s POV
Zoho Desk handles multi-channel support (email, chat, phone, social) with ticket automation and a self-service portal. The smart ticketing system reduces manual sorting, and built-in analytics show response times, resolution rates, and agent performance. Customization is available for workflows and ticket fields, though setup requires technical input or ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 1421-1430 out of 4147
AU
Anonymous User
06/07/22
"User-friendly intuitive interface. nice automation features for small and mid size Teams."
What do you like best about Zoho Desk? Nice tool to build up your Knoladge Base What do you dislike about Zoho Desk?
AU
Anonymous User
06/07/22
"Great software to manage helpDesk tickets."
What do you like best about Zoho Desk? Timers, Easy to use platform.
AP
Aaron P
06/07/22
"Great ticketing system with lots of room to grow"
What do you like best about Zoho Desk? It is great that you can create tickets for the customers you have in the system and that I can connect it to my current provider for data.
AU
Anonymous User
06/07/22
"Zoho Desk offers everything we need...and more...for a very affordable price!"
What do you like best about Zoho Desk? Complete set of features, easy to get started with and easy to use. What do you dislike about Zoho Desk?
DM
Diogenes M
06/07/22
"Zoho Review for IT Use"
What do you like best about Zoho Desk? Ease of use and flexibility. And the connectivity to the family suite of products they offer What do you dislike about Zoho Desk?
DA
Dixon Alexander P
06/06/22
"Aplicacion para el Seguimiento de Solicitudes de Soporte"
What do you like best about Zoho Desk? Su plataforma es escencial para la supervision de equipos de trabajos de forma remota, ademas de ofrecer en pasos sencillos a nuestros clientes su atencion.
MA
Mukhlis A
06/05/22
"Best Work With ZOHO"
What do you like best about Zoho Desk? The presence of customer service or CS in a company is very important and helps a company in retaining customers so they don't run away using competitors' services and products. Current CS services can be better and more optimal with the presence of the cs outsource application offered by Zoho Des.
AU
Anonymous User
06/03/22
"Professional looking HelpDesk interface makes a good impression."
What do you like best about Zoho Desk? Easy to configure and create a working HelpDesk ticketing platform. Look and feel are very well thought out.
LD
Lee-Ann D
06/03/22
"More than just ticketing system"
What do you like best about Zoho Desk? Skills per user, everything is also centralized. I am juststarting this trial What do you dislike about Zoho Desk?
AU
Anonymous User
06/03/22
"Wow"
What do you like best about Zoho Desk? First of all, I knew Zoho twelve years ago and thought it was a decent company but needed a lot kinks worked out. Then we switched and forgot all about it...twelve years later - whoa! I thought these guys went into obscurity only to be found so darn wrong!! Zoho has become a force!!! The new apps, the new interface, the incredible AI utilization - I mean I can't say enough good things so far! We are still on our trial but I have to say this is going ...
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].