9.7
SpotScore
Zoho Desk Reviews in August 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
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Spotsaas Editor’s POV
Zoho Desk handles multi-channel support (email, chat, phone, social) with ticket automation and a self-service portal. The smart ticketing system reduces manual sorting, and built-in analytics show response times, resolution rates, and agent performance. Customization is available for workflows and ticket fields, though setup requires technical input or ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 1411-1420 out of 4147
AU
Anonymous User
06/12/22
"Zoho tool review"
What do you like best about Zoho One? It's an great tool to increase the efficiency of any business. You get greater insight of the company's performance. There are various tools of Zoho which help small to large scale industries.
AU
Anonymous User
06/12/22
"Great software suite"
What do you like best about Zoho Desk? We love that all of our needs are covered in one integrated solution. What do you dislike about Zoho Desk?
KT
Kyaw Thiha S
06/10/22
"Useful but little bit expenexpensive, should give more agent count in free trial"
What do you like best about Zoho Desk? Team Collaboration and interdepartmental What do you dislike about Zoho Desk?
AU
Anonymous User
06/10/22
"One of the best Support products"
What do you like best about Zoho Desk? the simplicity of the system and the user experience What do you dislike about Zoho Desk?
AU
Anonymous User
06/10/22
"Zohodesk, an amazing tool for customer support!"
What do you like best about Zoho Desk? The personalization functionalities in Zohodesk are incredible. No other product in the market allows certain features such as specific product definition, defining business hours and creating specific functions.
М
Максим
06/10/22
"I will recommend"
What do you like best about Zoho Desk? Friendly interface.Lots of useful functionality. Good job What do you dislike about Zoho Desk?
М
Максим
06/10/22
"I will recommend"
What do you like best about Zoho Desk? Friendly interface.Lots of useful functionality. Good job What do you dislike about Zoho Desk?
AU
Anonymous User
06/09/22
"Great helpdesk app with lots of integration."
What do you like best about Zoho Desk? the Zoho assist plug in makes it very easy to assist tickets. What do you dislike about Zoho Desk?
GB
Guga B
06/08/22
"Beautiful product with a reasonable price"
What do you like best about Zoho Desk? Constantly updated functionality and compatibility with other Zoho products, making significant integrations possible. What do you dislike about Zoho Desk?
AU
Anonymous User
06/08/22
"Intuitive plug and play experience"
What do you like best about Zoho Desk? Zoho desk was fairly simple to set up. The different layouts, countdown feature, and customizable work flows stand out. What do you dislike about Zoho Desk?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].