9.7
SpotScore
Zoho Desk Reviews in August 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
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Spotsaas Editor’s POV
Zoho Desk handles multi-channel support (email, chat, phone, social) with ticket automation and a self-service portal. The smart ticketing system reduces manual sorting, and built-in analytics show response times, resolution rates, and agent performance. Customization is available for workflows and ticket fields, though setup requires technical input or ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 1401-1410 out of 4147
AU
Anonymous User
06/15/22
"Great Ticketing system with clear hierarchy between departments, brands etc."
What do you like best about Zoho Desk? the option to create different departments What do you dislike about Zoho Desk?
AU
Anonymous User
06/15/22
"Ton of Functionality"
What do you like best about Zoho Desk? There is a ton of functionality. Worked great for what we needed. What do you dislike about Zoho Desk?
AU
Anonymous User
06/14/22
"exactly the solution we are looking for"
What do you like best about Zoho Desk? Ability to assign tickets to agents quic What do you dislike about Zoho Desk?
MH
Matthew H
06/14/22
"Zoho Desk application is really awesome to use and customization of what you require is really easy."
What do you like best about Zoho Desk? 1) Look and Feel 2) Customization
JT
Jordan T
06/14/22
"Easy to use, functional"
What do you like best about Zoho Desk? Zoho is simple to use, links with our CRM and means that we can keep track of all of our customers open tickets across the business.
AU
Anonymous User
06/14/22
"Zoho Desk is a great out of the box ticketing system"
What do you like best about Zoho Desk? Zoho Desk has met the need for our internal ticketing system. It is an excellent out-of-the-box solution for small/medium-size businesses.
TT
Teilo T
06/13/22
"a good solid ticketing system"
What do you like best about Zoho Desk? The features on offer on even the lowest tiers are impressive - there are options for Teams intergration and creation of a Knowledge base as well as all the other features you would normallu expect from a ticketing system
MA
Maicol A
06/13/22
"wonderful and full of resources"
What do you like best about Zoho Desk? The upside of Zoho Desk are the several extension that you can integrate with it and in the same time it's not hard to use it.
CC
Chris C
06/13/22
"Simple CRM software"
What do you like best about Zoho Desk? Ease of use with our staff and training. What do you dislike about Zoho Desk?
AU
Anonymous User
06/13/22
"User Friendly Tool to Manage Customer Tickets"
What do you like best about Zoho Desk? The best about Zoho Desk is its ease of use. It has made managing our customer tickets very easy and efficient. What do you dislike about Zoho Desk?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].