9.7
SpotScore
Zoho Desk Reviews in August 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
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Spotsaas Editor’s POV
Zoho Desk handles multi-channel support (email, chat, phone, social) with ticket automation and a self-service portal. The smart ticketing system reduces manual sorting, and built-in analytics show response times, resolution rates, and agent performance. Customization is available for workflows and ticket fields, though setup requires technical input or ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 1391-1400 out of 4147
CM
Charles M
06/18/22
"Easy to setup and very user friendly due to automated processes for ticket handling."
What do you like best about Zoho Desk? I enjoyed the quick setup process and tutorials were handy. What do you dislike about Zoho Desk?
AU
Anonymous User
06/18/22
"Great experience for customer support"
What do you like best about Zoho Desk? I really like the knowldge based feature What do you dislike about Zoho Desk?
AU
Anonymous User
06/16/22
"great experience and good integration"
What do you like best about Zoho Desk? integration with jira, dashboards and responsiveness What do you dislike about Zoho Desk?
JW
Jake W
06/16/22
"Good features"
What do you like best about Zoho Desk? I reviewed Zoho Desk to replace our home-grown ticketing system. One of our most important requirements was an SLA notification system and Zoho is the only product I found that covers this fully.
VS
Vineet S
06/16/22
"Good"
What do you like best about Zoho Desk? Well, first and foremost, I would say the company's overall reputation drew me in. I've been in tech for six years and Zoho has always been an industry leader in innovation and community-friendly standards. I've had a few friends and family members who either worked here or with the business and they've always raved about the atmosphere of professionalism.
LA
Linda A
06/16/22
"Useful tool for our company"
What do you like best about Zoho Desk? Easy to start using, user friendly, fast What do you dislike about Zoho Desk?
ZB
Zahir B M
06/15/22
"Managing Support Ticket is excellent"
What do you like best about Zoho Desk? I like to get the reporting timely daily What do you dislike about Zoho Desk?
AU
Anonymous User
06/15/22
"Great experience so far!"
What do you like best about Zoho Desk? The amount of features avaialble for the price. What do you dislike about Zoho Desk?
SG
Shivanshu G
06/15/22
"One Place to See All your Customer Queries"
What do you like best about Zoho Desk? At this Zoho desk, I am able to see all my agents who are working on customer queries raised by the client. Also, The UI is very user-friendly. Any agent from your organization can log in in Zoho desk and start working on it. Also, it is available on the mobile version. The history feature is too good.
BM
Beatrice M
06/15/22
"Increased productivity and greater link with our customers"
What do you like best about Zoho Desk? When you offer a service, customer service and the quality with which you deal with them are very important, therefore, having customer service in our business has become essential. I like that this software helps us keep customers, offering them what they are specifically looking for, so we stay ahead of our competition and exceed our monthly goal. We have improved a lot with the use of Zoho Desk, as it offers a very high-quality service. I also ...
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].