9.7
SpotScore
Zoho Desk Reviews in August 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
Add to compare
Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
Are you using Zoho Desk?
Spotsaas Editor’s POV
Zoho Desk handles multi-channel support (email, chat, phone, social) with ticket automation and a self-service portal. The smart ticketing system reduces manual sorting, and built-in analytics show response times, resolution rates, and agent performance. Customization is available for workflows and ticket fields, though setup requires technical input or ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
Filter results
Sort by :
Showing 1381-1390 out of 4147
AU
Anonymous User
06/24/22
"thanks"
What do you like best about Zoho Desk? nice application. good one to collate all issues What do you dislike about Zoho Desk?
KJ
Kunal J
06/24/22
"Amazing and Cost effective Issue Management by Zoho Desk"
What do you like best about Zoho Desk? Zoho Desk is a very handy tool to manage issues within an organization. It helps us collaborate with our Vendors as well. It exceeds far better than competitors in terms of cost and performance.
RN
Rohan N
06/24/22
"Go for it!"
What do you like best about Zoho Desk? Call management Chat management
NY
NILESH Y
06/23/22
"Offers a vast variety of categorisation/SLA / Tags/ Reports customisation to get desired output."
What do you like best about Zoho Desk? SLA creation along with individual templates creation project wise. Department wise Templates creation.
AU
Anonymous User
06/23/22
"Getting started"
What do you like best about Zoho Desk? fast response to queries and readiness to engage with demos and answer technical setup questions What do you dislike about Zoho Desk?
AU
Anonymous User
06/23/22
"Best of the best"
What do you like best about Zoho Desk? Easy to manage. Friendly user interface, Good What do you dislike about Zoho Desk?
RP
Roman P
06/22/22
"Zoho for IT HELPDESK"
What do you like best about Zoho Desk? We are starting using Zoho for our IT HELPDESK. I like the possibilities for customizing, options for upgrading and userfriendly GUI. Still discovering where to find sorting in custom views :) but these are minor problems and I am sure it will be solved in a few days or a week. Thank you Zoho.
IG
Ian G
06/22/22
"Zoho Desk: Solid CS Support"
What do you like best about Zoho Desk? Works across many channels. Integration with other zoho apps, especially zoho sales iq. Api support is good and can be integrated with other internal tools.
PR
pete r
06/21/22
"at first overwhelming but as you start to explore it become everything you want it to."
What do you like best about Zoho Desk? the amount of tools tabs accessories this Zoho has is impressive i got lost for hours just experimenting i mostly stayed with the ticketing system and RMM. it is much more robust compare to most other sytems the best part is pricing it has every level including free
FH
Filip H
06/20/22
"Great product"
What do you like best about Zoho Desk? The design and the ease of use. It is easy to navigate and communicate with customers and team members as well. What do you dislike about Zoho Desk?
Free vendor scorecard
Evaluate Zoho Desk objectively with the help desk software scorecard
A weighted help desk software vendor scorecard to score Zoho Desk against your real requirements — not the marketing.
- Weighted criteria you can edit
- Score multiple vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].