9.7
SpotScore
Zoho Desk Reviews in August 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
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Spotsaas Editor’s POV
Zoho Desk handles multi-channel support (email, chat, phone, social) with ticket automation and a self-service portal. The smart ticketing system reduces manual sorting, and built-in analytics show response times, resolution rates, and agent performance. Customization is available for workflows and ticket fields, though setup requires technical input or ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 121-130 out of 4147
AU
Anonymous User
11/21/23
"Very detailed and powerful tool!"
What do you like best about Zoho Desk? The integrations with Microsoft Teams and the ability to login via Microsoft 365 is absolutely pivotal to our company, which makes Zoho Desk a great tool! We are using Zoho Desk for IT ticketing and so far it has done everything we need it to do and more.
AU
Anonymous User
11/20/23
"Just getting started"
What do you like best about Zoho Desk? I like that it seems simple to use for the technicians and users What do you dislike about Zoho Desk?
AG
Andrea G
11/15/23
"Zoho Desk"
What do you like best about Zoho Desk? Clear API, and good options to manage tickets What do you dislike about Zoho Desk?
AU
Anonymous User
11/15/23
"Great System"
What do you like best about Zoho Desk? Ticketing Features are a great way to track items for our company. What do you dislike about Zoho Desk?
AU
Anonymous User
11/14/23
"Good So Far"
What do you like best about Zoho Desk? The UI is clean and user friendly. Lots of options and functionality What do you dislike about Zoho Desk?
MG
Milton G
11/12/23
"It does have a very clean user interface and many useful features."
What do you like best about Zoho Desk? The way of integrating all the agent and manage the ticket in one place. What do you dislike about Zoho Desk?
AU
Anonymous User
11/12/23
"good solution"
What do you like best about Zoho Desk? It's cover all needs and best customer support for online servceis What do you dislike about Zoho Desk?
JK
Joseph K
11/10/23
"Limited use I have used it looks great"
What do you like best about Zoho Desk? WhatsApp feature is the key draw and the use we are looking at most. Still working it out. What do you dislike about Zoho Desk?
AU
Agha Usman A
11/08/23
"Good experience with Zoho Desk"
What do you like best about Zoho Desk? Easy to use interface, handy email notifications, case management overall is very easy to use. Customer Support is great
RB
Ravi B
11/07/23
"Loving it and loving their customer support"
What do you like best about Zoho Desk? Automation, integration. The customer support team is amazing What do you dislike about Zoho Desk?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].