9.7
SpotScore
Zoho Desk Reviews in August 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
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Spotsaas Editor’s POV
Zoho Desk handles multi-channel support (email, chat, phone, social) with ticket automation and a self-service portal. The smart ticketing system reduces manual sorting, and built-in analytics show response times, resolution rates, and agent performance. Customization is available for workflows and ticket fields, though setup requires technical input or ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 1371-1380 out of 4147
AK
Amitesh K
06/28/22
"It will help to mange all faq , support at one place."
What do you like best about Zoho Desk? chat, knowledge base, plugins. team creation and its api What do you dislike about Zoho Desk?
AU
Anonymous User
06/28/22
"Product has been well received here and looking for more as get deeper into the product."
What do you like best about Zoho Desk? Automation and auto ticket # assignment. What do you dislike about Zoho Desk?
AU
Anonymous User
06/27/22
"Good"
What do you like best about Zoho One? Zoho Books, Zoho CRM, Zoho Projects, Zoho People What do you dislike about Zoho One?
AU
Anonymous User
06/27/22
"Amazing products at amazing price"
What do you like best about Zoho One? Ease of implementing the various zoho product and the ease of customization of it. What do you dislike about Zoho One?
AU
Anonymous User
06/27/22
"User friendly and easy to use"
What do you like best about Zoho Desk? This program has been great to use for my customer service team. What do you dislike about Zoho Desk?
AU
Anonymous User
06/27/22
"Superb combo platform"
What do you like best about Zoho One? Zoho one is perfect for organisation. Where you can manage everything.
AU
Anonymous User
06/26/22
"Quick to deploy and intuitive service desk tool"
What do you like best about Zoho Desk? Intuitive, responsive UI design Quick to deploy CTI integration with Genesys Cloud What do you dislike about Zoho Desk?
KS
Kamaroudin S
06/26/22
"Great products with reliable integrations."
What do you like best about Zoho Desk? Integrations between different Zoho products with reasonable pricing. It has advanced features like webhooks. I have tested many solutions and Zoho is the most cost-effective.
AU
Anonymous User
06/25/22
"SMS Functionality Missing"
What do you like best about Zoho Desk? Still not sure if 1 to 1 outbound sms works or not, especially from IOS. If this is missing then I would not recommend. What do you dislike about Zoho Desk?
RG
Ritik G
06/25/22
"Best management tool"
What do you like best about Zoho One? Very easy to use and easy to explain to other fellow mates. Very handy and useful tools to manage your business and keep everything organized. Highly recommend.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].