9.7
SpotScore
Zoho Desk Reviews in August 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
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Spotsaas Editor’s POV
Zoho Desk handles multi-channel support (email, chat, phone, social) with ticket automation and a self-service portal. The smart ticketing system reduces manual sorting, and built-in analytics show response times, resolution rates, and agent performance. Customization is available for workflows and ticket fields, though setup requires technical input or ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 1361-1370 out of 4147
GP
Gamliel P
07/03/22
"One stop shop for customer support"
What do you like best about Zoho Desk? the easy way to open a ticket directly from an email, make the life easy to the customers What do you dislike about Zoho Desk?
AU
Anonymous User
07/01/22
"Zoho Desk it's very useful for customer support."
What do you like best about Zoho Desk? It's affordable and very complete. It has many tools to help you with your customer support processes What do you dislike about Zoho Desk?
AU
Anonymous User
07/01/22
"great program. great price."
What do you like best about Zoho Desk? zoho desk is intuitive. tickets are easy to set up. What do you dislike about Zoho Desk?
AU
Anonymous User
07/01/22
"Very intuitive ui"
What do you like best about Zoho Desk? Very simple to integrate. Loads of features to customize. Create your own KB. What do you dislike about Zoho Desk?
AU
Anonymous User
06/30/22
"Easy to Use"
What do you like best about Zoho Desk? It has all the needed features, very easy to use and understand What do you dislike about Zoho Desk?
AU
Anonymous User
06/30/22
"Nice product"
What do you like best about Zoho One? Zoho one is customizable. You can customize almost everything and use it as per your requirement. Its insights help you to fetch a lot of data for analytics and actionable insights.
JC
jason c
06/29/22
"Perfect Help Desk software."
What do you like best about Zoho Desk? The user interface and the ability to add articles to the KB right from the ticket. What do you dislike about Zoho Desk?
AU
Anonymous User
06/29/22
"Easy to use and train others on"
What do you like best about Zoho Desk? The ticketing system is intuitive and easy to use. Notes are clear for both the agent and the receipent. I look forward to deploying this across our team both stateside and overseas.
AU
Anonymous User
06/29/22
"Zoho Desk is great"
What do you like best about Zoho Desk? We believe Zoho Desk is a good solution to start but can also scale when you need it What do you dislike about Zoho Desk?
MM
Malav M
06/29/22
"One of Best Invoice System to fulfil all your Needs"
What do you like best about Zoho One? I like the invoice system, and ticket system, It is easy to maintain client data. Also, we are using the Zoho Chat system, it's helpful to full to maintaining data in CRM.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].