9.7
SpotScore
Zoho Desk Reviews in August 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
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Spotsaas Editor’s POV
Zoho Desk handles multi-channel support (email, chat, phone, social) with ticket automation and a self-service portal. The smart ticketing system reduces manual sorting, and built-in analytics show response times, resolution rates, and agent performance. Customization is available for workflows and ticket fields, though setup requires technical input or ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 1351-1360 out of 4147
NK
Niranjan K
07/06/22
"Zoho Desk User Review"
What do you like best about Zoho Desk? Automating ticketing system and assignin What do you dislike about Zoho Desk?
AS
Abhinav S
07/05/22
"Zoho Desk Recommend"
What do you like best about Zoho Desk? Features Ticketing tool
AU
Anonymous User
07/05/22
"Trialling Zoho Knowledge Base"
What do you like best about Zoho Desk? The Knowledge base has sections that allow users to drill down to find the content they're after more easily. What do you dislike about Zoho Desk?
MG
Martin G
07/05/22
"Good solution"
What do you like best about Zoho Desk? The facility setting up a portal ticket is very easy. Great Spanish interface. What do you dislike about Zoho Desk?
GS
Gautham S
07/04/22
"Zoho for better Accounting"
What do you like best about Zoho One? 1. The quotation which turns into invoice after the party accepts is best feature. 2. Payroll is just amazing no need to break down your heads for any calculation
AU
Anonymous User
07/04/22
"Looks like a good app, I need more time to research"
What do you like best about Zoho Desk? I like that there are many features in Zoho. What do you dislike about Zoho Desk?
AU
Anonymous User
07/04/22
"Very useful."
What do you like best about Zoho Desk? Ticket system. This allows you to manage emails in a better way. What do you dislike about Zoho Desk?
AU
Anonymous User
07/04/22
"Best Ticket support portal"
What do you like best about Zoho Desk? Simplified support ticket management poral. What do you dislike about Zoho Desk?
KV
Kunal Vasani P
07/04/22
"Amazing experience"
What do you like best about Zoho One? Using Zoho all the formula are easy to use What do you dislike about Zoho One?
AU
Anonymous User
07/04/22
"High cost performance!!"
What do you like best about Zoho Desk? It has a variety of features that are essential for providing customer support, as well as a variety of other features that are nice to have.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].