9.7
SpotScore
Zoho Desk Reviews in August 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
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Spotsaas Editor’s POV
Zoho Desk handles multi-channel support (email, chat, phone, social) with ticket automation and a self-service portal. The smart ticketing system reduces manual sorting, and built-in analytics show response times, resolution rates, and agent performance. Customization is available for workflows and ticket fields, though setup requires technical input or ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 1341-1350 out of 4147
EF
Edgar Francisco A
07/11/22
"muy amigable y práctico"
What do you like best about Zoho Desk? Las escalaciones por equipos, ya que si el ticket no se resuelve en cierto tiempo requerimos que se escale a otro nivel así hasta llegar a Dirección
SK
Sebastian K
07/11/22
"Zoho helps me organising my support for the company"
What do you like best about Zoho Desk? Its highly customizable, which helps a lot with the specific needs of the support team What do you dislike about Zoho Desk?
JH
John H
07/11/22
"Great service"
What do you like best about Zoho Desk? Realy good system to use for our business. Very easy but gives our clients a great experience. What do you dislike about Zoho Desk?
RR
Rolando R
07/10/22
"Great product. Does exactly what we need for my business."
What do you like best about Zoho Desk? Great product. Does exactly what we need for my business. What do you dislike about Zoho Desk?
RM
Raul M
07/08/22
"THE BEST CUSTOMER SUPPORT APP"
What do you like best about Zoho Desk? salesiq and zoho desk mobile apps are great What do you dislike about Zoho Desk?
EC
Ernesto C
07/08/22
"servicio"
What do you like best about Zoho Desk? Esta super bien el servicio y las funciones que tiene. What do you dislike about Zoho Desk?
AU
Anonymous User
07/07/22
"Excellent"
What do you like best about Zoho Desk? Very easy to use tool, it also has the necessary functions within reach. What do you dislike about Zoho Desk?
GI
Gaurika I
07/07/22
"Easy to use and Understand"
What do you like best about Zoho Desk? Easy to Use and Understand, our basic use of the system is ticket generation. What do you dislike about Zoho Desk?
MA
Mohamed A
07/06/22
"It is amaizing help desk system"
What do you like best about Zoho Desk? It was easy to integrate with our systems and easy to use by customers and our staff. What do you dislike about Zoho Desk?
LP
Luisana P
07/06/22
"Zoho desk is the program that drives our sales team"
What do you like best about Zoho Desk? The interactive voice system is also very useful, as it helps customers to find the help they need before contacting an agent or salesperson and also to route the call to the agent they require. The ticketing service helps salespeople to respond to customer requests on a priority basis and allows customers to submit their own tickets without outside help.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].