9.7
SpotScore
Zoho Desk Reviews in August 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
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Spotsaas Editor’s POV
Zoho Desk handles multi-channel support (email, chat, phone, social) with ticket automation and a self-service portal. The smart ticketing system reduces manual sorting, and built-in analytics show response times, resolution rates, and agent performance. Customization is available for workflows and ticket fields, though setup requires technical input or ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 1331-1340 out of 4147
AU
Anonymous User
07/13/22
"Easy, Intuitive Platform"
What do you like best about Zoho Desk? Zoho Desk is simple to set up, simple to use and makes managing customer service for multiple brands seamless. What do you dislike about Zoho Desk?
AU
Anonymous User
07/13/22
"Easy, Intuitive Platform"
What do you like best about Zoho Desk? Zoho Desk is simple to set up, simple to use and makes managing customer service for multiple brands seamless. What do you dislike about Zoho Desk?
DA
David A
07/13/22
"It is very easy to use"
What do you like best about Zoho Desk? The Dashboard is very good and enables a 360º view of all the task and tickets at hand What do you dislike about Zoho Desk?
AU
Anonymous User
07/13/22
"Good"
What do you like best about Zoho Desk? Workflow and automated Emails from templates that you can also use for automated responses and so on. Also the possibility to easily see most of the ticket data well structured.
CS
Colin S
07/12/22
"Salon App Zoho Desk review"
What do you like best about Zoho Desk? Simple to operate and feature-rich. The team found onboarding very straightforward What do you dislike about Zoho Desk?
CS
Colin S
07/12/22
"Salon App Zoho Desk review"
What do you like best about Zoho Desk? Simple to operate and feature-rich. The team found onboarding very straightforward What do you dislike about Zoho Desk?
SP
Sathit P
07/12/22
"Powerful Service Desk Application at cost effective price"
What do you like best about Zoho Desk? Feature riches service desk application at cost effective price. Love SLA by service contract, giving more flexibility to have several SLA in one customer.
SP
Sathit P
07/12/22
"Powerful Service Desk Application at cost effective price"
What do you like best about Zoho Desk? Feature riches service desk application at cost effective price. Love SLA by service contract, giving more flexibility to have several SLA in one customer.
AI
Alvaro Ivan A
07/12/22
"Minimalistic and easy to create tickets"
What do you like best about Zoho Desk? Easy to create tickets, Interface clean and organized. Data well presented. What do you dislike about Zoho Desk?
AS
Achir s
07/11/22
"Give your customers a delightful customer"
What do you like best about Zoho Desk? A user-friendly interface and multiple customizable dashboards allow you to view tickets. With seamless integration, it is very easy to manage, maintain, and monitor the quality of support, agent performance, and customer satisfaction.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].