9.7
SpotScore
Zoho Desk Reviews in August 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
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Spotsaas Editor’s POV
Zoho Desk handles multi-channel support (email, chat, phone, social) with ticket automation and a self-service portal. The smart ticketing system reduces manual sorting, and built-in analytics show response times, resolution rates, and agent performance. Customization is available for workflows and ticket fields, though setup requires technical input or ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 1321-1330 out of 4147
JR
Julia R
07/18/22
"all you need in one product"
What do you like best about Zoho Desk? all functions are involved. means you do do not have to buy any extensions or plugins even for the minimum version. What do you dislike about Zoho Desk?
JR
Julia R
07/18/22
"all you need in one product"
What do you like best about Zoho Desk? all functions are involved. means you do do not have to buy any extensions or plugins even for the minimum version. What do you dislike about Zoho Desk?
VL
Vergel L
07/18/22
"Very satisfied due to the all in one capabilities"
What do you like best about Zoho Desk? Integration. You can pretty much run the whole business with the integrated product What do you dislike about Zoho Desk?
AU
Anonymous User
07/17/22
"Easy to create an Help desk Environnement. Easy to use."
What do you like best about Zoho Desk? The easy way to configure the product. There is many custom options What do you dislike about Zoho Desk?
YT
youssef t
07/17/22
"a good ticket solution easy to deal with"
What do you like best about Zoho Desk? simple dashboard, easy to deal with, a lot of feature What do you dislike about Zoho Desk?
LS
Larry S
07/15/22
"Nice ticketing, chat, forums and remote-control... all in one"
What do you like best about Zoho Desk? One-stop shop shopping, consolidated control and billing. We were using separate remote control software, outdated chat and an inferior ticketing system compared to Zoho.
EB
Ethan B
07/15/22
"Zoho Desk is an Efficient Ticket Management System"
What do you like best about Zoho Desk? Desk makes it easy to view my open tickets by status. It also allows efficient creation of different Ticket View to ensure I am able to quickly monitor the performance of my team.
AU
Anonymous User
07/14/22
"CRM is really good"
What do you like best about Zoho Desk? Having all customers and their paperwork in one place where the whole team can collaborate on a project. Also, super helpful in designating leads to the appropriate sales agent.
AU
Anonymous User
07/14/22
"CRM is really good"
What do you like best about Zoho Desk? Having all customers and their paperwork in one place where the whole team can collaborate on a project. Also, super helpful in designating leads to the appropriate sales agent.
JG
John G
07/14/22
"Incredibly helpful when your customer service is not."
What do you like best about Zoho Desk? The organization of tickets. We are able to see all of our tickets in one place, and it makes it very easy to use. What do you dislike about Zoho Desk?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].