9.7
SpotScore
Zoho Desk Reviews in August 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
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Spotsaas Editor’s POV
Zoho Desk handles multi-channel support (email, chat, phone, social) with ticket automation and a self-service portal. The smart ticketing system reduces manual sorting, and built-in analytics show response times, resolution rates, and agent performance. Customization is available for workflows and ticket fields, though setup requires technical input or ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 1311-1320 out of 4147
AU
Anonymous User
07/20/22
"Great Software"
What do you like best about Zoho Desk? Intuitive and very practical to offer premium support to your customers What do you dislike about Zoho Desk?
RA
Rashad A
07/19/22
"simple and direct"
What do you like best about Zoho Desk? It's really effecitive when it comes to understanding people needs. What do you dislike about Zoho Desk?
JM
Jamie M
07/19/22
"Excellent experience with my clients"
What do you like best about Zoho Desk? I work in the marketing department and in this area, the attention and how you offer customer service is very important, therefore, being aware of good treatment towards a client or potential client has become a fundamental rule of the company. Zoho Desk is our main tool to give customers the treatment they deserve because it gets the information from the cloud, knows how to deal with each customer, being a company that does care about them. Thanks to ...
Read more
JM
Jamie M
07/19/22
"Excellent experience with my clients"
What do you like best about Zoho Desk? I work in the marketing department and in this area, the attention and how you offer customer service is very important, therefore, being aware of good treatment towards a client or potential client has become a fundamental rule of the company. Zoho Desk is our main tool to give customers the treatment they deserve because it gets the information from the cloud, knows how to deal with each customer, being a company that does care about them. Thanks to ...
Read more
AU
Anonymous User
07/19/22
"Evaluating Zoho Desk"
What do you like best about Zoho Desk? Multi Branding and White labelling and Chat What do you dislike about Zoho Desk?
AU
Anonymous User
07/19/22
"Evaluating Zoho Desk"
What do you like best about Zoho Desk? Multi Branding and White labelling and Chat What do you dislike about Zoho Desk?
AU
Anonymous User
07/19/22
"Pretty much what we needed as an SME"
What do you like best about Zoho Desk? The help center was quick to configure and offers decent results. What do you dislike about Zoho Desk?
NH
Nicholas H
07/19/22
"Simple & Effective"
What do you like best about Zoho Desk? Its so powerful yet so easy to use efficiently. What do you dislike about Zoho Desk?
AU
Anonymous User
07/19/22
"Zoho Desk is easy and good to use"
What do you like best about Zoho Desk? Easy to integrate and easy to set up. It's like plug and play. What do you dislike about Zoho Desk?
BV
Ben V
07/19/22
"Great app and tool"
What do you like best about Zoho Desk? setting up in 5 min login of calls via email easy
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].