9.7
SpotScore
Zoho Desk Reviews in August 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
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Spotsaas Editor’s POV
Zoho Desk handles multi-channel support (email, chat, phone, social) with ticket automation and a self-service portal. The smart ticketing system reduces manual sorting, and built-in analytics show response times, resolution rates, and agent performance. Customization is available for workflows and ticket fields, though setup requires technical input or ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 111-120 out of 4147
NP
Nate P
11/25/23
"Lots of options"
What do you like best about Zoho Desk? You can make your desk exactly how you would like it. There are a lot of options and customization. When I did have questions support was very easy to get a hold of and assist me quickly.
SE
Saad E
11/23/23
"highly underated product suite"
What do you like best about Zoho Desk? the customization and ease of use of the entire suite What do you dislike about Zoho Desk?
SS
Sasilekha S
11/23/23
"amazing experience"
What do you like best about Zoho Desk? really helpful , making very easy for use What do you dislike about Zoho Desk?
SS
Sasilekha S
11/23/23
"amazing experience"
What do you like best about Zoho Desk? really helpful , making very easy for use What do you dislike about Zoho Desk?
SE
Saad E
11/23/23
"highly underated product suite"
What do you like best about Zoho Desk? the customization and ease of use of the entire suite What do you dislike about Zoho Desk?
AU
Anonymous User
11/22/23
"Zoho Desk, A cheap alternative for service desk"
What do you like best about Zoho Desk? Cheaper than most competitors in the market Can have multi-domain and Multi-user
TB
Travis B
11/22/23
"Great Customisable Platform"
What do you like best about Zoho Desk? Can Customise to suit needs and meet internal flows What do you dislike about Zoho Desk?
TB
Travis B
11/22/23
"Great Customisable Platform"
What do you like best about Zoho Desk? Can Customise to suit needs and meet internal flows What do you dislike about Zoho Desk?
AU
Anonymous User
11/22/23
"Zoho Desk, A cheap alternative for service desk"
What do you like best about Zoho Desk? Cheaper than most competitors in the market Can have multi-domain and Multi-user
AU
Anonymous User
11/21/23
"Very detailed and powerful tool!"
What do you like best about Zoho Desk? The integrations with Microsoft Teams and the ability to login via Microsoft 365 is absolutely pivotal to our company, which makes Zoho Desk a great tool! We are using Zoho Desk for IT ticketing and so far it has done everything we need it to do and more.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].