9.7
SpotScore
Zoho Desk Reviews in August 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
Add to compare
Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
Are you using Zoho Desk?
Spotsaas Editor’s POV
Zoho Desk handles multi-channel support (email, chat, phone, social) with ticket automation and a self-service portal. The smart ticketing system reduces manual sorting, and built-in analytics show response times, resolution rates, and agent performance. Customization is available for workflows and ticket fields, though setup requires technical input or ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
Filter results
Sort by :
Showing 1281-1290 out of 4147
AU
Anonymous User
08/01/22
"Short, but sweet"
What do you like best about Zoho Desk? Customization. I was able to build in a few key identifiers to help my team management and escalate their tickets appropriately and with open visibility for collaboration!
HH
Hamid H
08/01/22
"Convenient to use ticketing system."
What do you like best about Zoho Desk? The interface looks clean and navigation is easy. Past tickets can be viewed easily. The reports are also helpful in making data-driven decisions.
BK
Bharath K
08/01/22
"Experience using the Zoho one"
What do you like best about Zoho One? Very pleasing experience when integrating with others system,this seems to work seamlessly. I also very much like the simplicity for leave, attendance and timesheet management.
AU
Anonymous User
07/31/22
"Works well and is feature rich at a good price."
What do you like best about Zoho Desk? Has a lot of features we take full advantage of. What do you dislike about Zoho Desk?
RK
ruli.sarmah K
07/30/22
"one of the best options for customer relationship management software in the market."
What do you like best about Zoho One? focus on scalability by unifying its CX platform horizontally and vertically means that more companies can be personal with their customers
DB
Diego B
07/30/22
"Zoho Desk ha facilitado mejorar la atención a clientes, brindando herramientas a cada agente."
What do you like best about Zoho Desk? El control de tiempo de los agentes..... What do you dislike about Zoho Desk?
NA
Nauman A
07/29/22
"Review on Zoho Desk"
What do you like best about Zoho Desk? It's easy to use for queries and escalations. What do you dislike about Zoho Desk?
YR
Yashwanth R
07/28/22
"It's too easy and comfortable"
What do you like best about Zoho One? Best part is handling the data easy to assign ticket
AR
Anand R
07/28/22
"It was easy to use"
What do you like best about Zoho One? Assigning the tickets and redeeming the data What do you dislike about Zoho One?
AU
Anonymous User
07/27/22
"Onestop solution for your Helpdesk"
What do you like best about Zoho Desk? It's very helpful for tracking tickets and for publishing Articles What do you dislike about Zoho Desk?
Free vendor scorecard
Evaluate Zoho Desk objectively with the help desk software scorecard
A weighted help desk software vendor scorecard to score Zoho Desk against your real requirements — not the marketing.
- Weighted criteria you can edit
- Score multiple vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].