9.7
SpotScore
Zoho Desk Reviews in August 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
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Spotsaas Editor’s POV
Zoho Desk handles multi-channel support (email, chat, phone, social) with ticket automation and a self-service portal. The smart ticketing system reduces manual sorting, and built-in analytics show response times, resolution rates, and agent performance. Customization is available for workflows and ticket fields, though setup requires technical input or ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 1271-1280 out of 4147
IP
Imran P
08/03/22
"Business made simple and easy through ZOHO"
What do you like best about Zoho One? Zoho desk mainly works on customer support and its easy to understand and use to the fresher and solves the customer problems business made simple and easy best application to work on
AU
Anonymous User
08/03/22
"Great Product, Great Price"
What do you like best about Zoho Desk? Easy to use and all integrated. Web-based access is great as well. What do you dislike about Zoho Desk?
AU
Anonymous User
08/03/22
"Great experience for little IT Knowledge to get started"
What do you like best about Zoho Desk? The ease of initial set up has been great. What do you dislike about Zoho Desk?
JG
Jonathan G
08/03/22
"Zoho Desk is the best help desk application I've ever used"
What do you like best about Zoho Desk? The help robot and wiki base management. What do you dislike about Zoho Desk?
AS
Anderson S
08/03/22
"Nice and reliable Help Desk"
What do you like best about Zoho Desk? Hi have used Zoho on other companies that I have worked on and have always delivered the best expectations for a Nice Help Desk system
AU
Anonymous User
08/02/22
"Many extensive features which are very interesting and helpful which is great for customisation."
What do you like best about Zoho Desk? One of the main aspects of the Zoho desk which is very useful is that it is very customizable and allows for a lot of collaboration with different aspects of the business.
RE
Ray E
08/02/22
"Application is web based"
What do you like best about Zoho Desk? Easy to use with intuitive help topics on the diddreent modules What do you dislike about Zoho Desk?
EC
Emile C
08/02/22
"Good helpdesk system"
What do you like best about Zoho Desk? Web-based login with AD integration for easy support. Billed per support agent. What do you dislike about Zoho Desk?
AU
Anonymous User
08/02/22
"Awesome experience with Zoho Desk"
What do you like best about Zoho Desk? Very easy to use and set up. Great pricing. What do you dislike about Zoho Desk?
AA
Ashhad A
08/02/22
"It was really good. I need extension to understand it better."
What do you like best about Zoho Desk? Automation, ticketing and Zia Artificial Intelligence. What do you dislike about Zoho Desk?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].